I was charged $200 and I'm not sure what for. My English isn't very good, so I just let them charge it. It feels unfair.

This was my first car rental experience in the U.S. After leaving Los Angeles Airport, I had to look for the rental company shuttle at the roadside, there's a designated stop nearby that takes some searching. Once at the store, the pickup was fairly smooth with no extra sale fees. However, the originally booked mid-size SUV was replaced with a compact Chevrolet Equinox. The staff told us there were no cars of the booked type available. Although we weren't happy about it, the given car was newer and could still fit our luggage, so we accepted it. During this trip, we rented cars from three different companies and encountered issues each time. This was the least problematic experience.

Affordable prices, but being a smaller rental company, there are many considerations and concerns. The rental process is a bit lengthy.

Average

Wonderful and courteous agent. Counter service was pleasant.

Super quick and easy process in finding a rental.