The service attitude of a front desk agent named John at Advantage is very poor. He always tries to upsell additional insurance and other services to Chinese customers. When I refuse to buy, he becomes unfriendly. For example, he pushes for upgrades on insurance, toll fees, and purchasing fuel from them.

Strongly advise against using this car rental company in the future. The front desk staff, who was African American, tried to deceive us by charging more. After we pointed this out, they repeatedly provided various excuses to cover it up. It took over an hour of back-and-forth before they finally removed all the extra charges and we got the car. By then, it was dark, and my wife and child were waiting and hungry. It was a bad experience, even though it’s all part of travel. We used Hertz earlier on our trip and got the car in 15 minutes, a completely different experience. I recommend everyone not to be cheap like me.

The rental process was not even completed, and the staff member opened his snack and started examining its ingredients, discussing it with his colleague. They completely ignored us waiting for them to finish. Additionally, they kept pushing for insurance sales without explaining the toll fee system for the Golden Gate Bridge.

good service. we're satisfied!

Like: That I can add my daughter on the car as she needed to drive