No one at the rental company speaks Chinese or English, making communication extremely difficult. We relied entirely on phone translation and guesswork. The prepared driver's license and international driving permit couldn't be used. After half a day of communication, we still didn't understand each other. Fortunately, a lady who speaks Chinese at the mobile card service helped us by calling for inquiries. There is an agency in Saga City that can translate driver's licenses in just half an hour. We took a taxi immediately, and by 3 PM we got the translation document. But we had to wait until 5 PM to pick up the car at Nissan in Saga, which was frustrating.
The counter staff was very helpful and even though they had limited english proficiency, there were printed instructions with pictures for us to go through. I appreciate that they provide some useful traffic rules which came in very handy for us first time drivers in Tokyo.
The staff were friendly and helpful and we stumbled along successful with our language issues!
Easy pick up and returned in the eve on Sunday- they were still open!
Very easy.
About QEEQ:10.0/10
Very pleased with Easyrentcars.
Will use again for sure!
Lack of communication between staff. There is no relevant record for the change of car. The instructions for picking up the car are not the same as when returning the car.
About QEEQ:10.0/10
Really good price
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