Waited for an hour to get car

It took three hours to pick up the car, with various demands to purchase insurance. When returning the car, they initially charged over a hundred dollars more, and it took more than an hour to get the refund.

Had a great experience with Routes car rental. Car exceeded my expectations and was clean and new. Pick up was a little slow but to be fair a shuttle full of customers arrived at the same time. Agent did not try to pressure or "scam" me into buying any extra insurance, toll pass or gas. Car return was super easy and fast. Shuttle to and from Routes was also fast and efficient. I would use this car rental co. again and would recommend it to anyone.

Easyrent lived up to it's name. Would use again.

Computers were down when we were picking up the car. Took forever. Co tracy said gas would be $2.10/gallon and counter staff said that it was per kilometer not gallon and offered no explanation why it said per gallon on the contract.

Booking was easy.

The pick up guys are NOT present in the airport unless the customer calls them up for pick-up, STRANGE ! I spent almost an hour waiting :( The car was shaky a bit when driving on highways.

Staff looks like rude...

Excellent!