I hadn't been to LAX in a long time and forgot how to find the shuttle, so it took me a while to locate it. The store wasn't very busy in the late afternoon around 6-7 PM. It shares the premises with Hertz. I waited in line for about 10 minutes before enquiring what cars were available. They offered me a Nissan Armada and a Ford Expedition, and recommended the Ford because it was a newer model. They suggested additional insurance, but I declined. The car was okay, though not exceptionally clean. There were some residual spots in corners not easily visible, but it was acceptable.
I was charged an extra 68.5 USD for being an hour late in returning the car. This company is really dishonest; I've never encountered anything like this before.
The counter service was very efficient. Just a quick check of the order and submission of a credit card, and the process was completed quickly. They gave a simple introduction to the insurance without being pushy.
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