When we drove to Palm Springs, we discovered a slow tire leak. We went to the office to exchange cars, and they didn't charge any fees at all. We just got another car.

The recommended cars are a bit expensive

Very good

There are many shuttle buses and it's close to the airport. No need to queue, just pick up the order on arrival. However, the order printed on-site only had basic insurance, despite having purchased comprehensive insurance on QEEQ! Then they asked if I wanted to add insurance! I carefully checked the QEEQ order and decided to ignore the on-site order. Didn't add any insurance. Additionally, QEEQ allows adding additional drivers for free. On-site, they informed us that the main driver's insurance only covers the spouse. The third driver was my dad, and they said it couldn't cover him. They asked if I wanted to extend the insurance to cover the third person. After some consideration, I decided not to.

They aggressively pushed insurance to Chinese customers. When refused, we were told there were no Toyota Sequoia SUVs (which start at 500,000 RMB in China) available and were given a Hyundai Santa Fe SUV (which starts at 110,000 RMB in China) instead. When questioned, they blatantly lied, claiming it's the same class of car. We couldn't fit our luggage and had to pay extra to upgrade and buy Hertz-recommended insurance again. This was the first time we encountered such a shameless car rental company after renting cars abroad multiple times. Even giving them one star feels too generous.