The queue was too long, and the service experience was very poor. At San Francisco Airport, it took 1.5 hours to handle the paperwork and another half an hour in line to pick up the car! The car model felt much smaller than what was reserved, but I couldn't wait in line any longer.

Overall average, long waiting times.

Chevrolet

Great service, picking up and returning the car were very convenient. They offered additional insurance, but just saying no was enough and there was no forced sale. I bought the super comprehensive insurance and actually had a scratch that I wasn't aware of. Upon returning the car, the staff mentioned that if I hadn't bought the insurance, it would probably cost over a thousand dollars. So, insurance is really important.

The staff at San Francisco airport seemed to be Chinese and insisted that we buy insurance, constantly saying: must. Our English is not very good, and after a long discussion, we understood that it's mandatory according to their policy. After we returned to our country, we contacted QEEQ, and they helped us appeal and recover some of the losses. We truly appreciate QEEQ.