1. The actual cost was almost twice the amount shown on the app. 2. Although the app already included basic insurance, the staff insisted on purchasing full insurance, which resulted in double coverage. Even after returning the car, I still haven't seen the insurance policy. What happens if something goes wrong? All the risk is on the customer. 3. I never saw the official rental contract, only a vehicle inspection checklist. 4. The app included the option to return the car at a different location, but the store still charged extra fees. 5. No itemized receipt was provided.
The overall service of the rental company was good. However, there was a mistake when renting the car. The staff mistakenly wrote gasoline on the contract. The contract indicated to fill with 95 gasoline, so we did as instructed. However, the car was a Hyundai i30 diesel version and required diesel. Because of the incorrect fuel, the car broke down and couldn't start.
Hassle free experience. And no hidden charges. Satisfied with the service.
About QEEQ:10.0/10
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