Good

Convenient and fast, no forced insurance. The only drawback was that we didn't get the car we ordered; instead, we got a Buick Encore, which is smaller and had 7,000 miles on it.

Hertz is quite good. The rental process is convenient, car exchange is fast, and the vehicles are relatively new.

I don't know why it shows my order as a mini MOV or similar here. I booked a mid-size MPV, 7 seats, and it also shows in the order as a mid-size MPV | Nissan Quest or similar, automatic/4 doors/7 seats?! They charged me an upgrade fee of $797 at the store! The vehicle had issues, but the customer service staff were quite enthusiastic!

They aggressively pushed insurance to Chinese customers. When refused, we were told there were no Toyota Sequoia SUVs (which start at 500,000 RMB in China) available and were given a Hyundai Santa Fe SUV (which starts at 110,000 RMB in China) instead. When questioned, they blatantly lied, claiming it's the same class of car. We couldn't fit our luggage and had to pay extra to upgrade and buy Hertz-recommended insurance again. This was the first time we encountered such a shameless car rental company after renting cars abroad multiple times. Even giving them one star feels too generous.