The service was excellent. We arrived early and were able to pick up the car quickly. They explained that for domestic claims, repair costs need to be covered initially. The process was swift, and the return was also very fast.

The rental company staff were very patient and provided excellent service.

The queue was a bit long. Rental and return services were together, which was a bit chaotic.

The service attitude was generally satisfactory, but the work efficiency needs improvement. The condition of the provided vehicle was too poor; it broke down twice on the road, requiring two replacements, which delayed our trip by two days. Additionally, the front bumper fell off once. An unjustified deduction of 400 euros was made due to the vehicle's own issues, without any explanation or receipt, and it's unclear if further charges will be applied.

Right outside Terminal 1 of Madrid Airport, very convenient.