There was no one at the front desk, and calling only led to voicemail. We waited for an hour and still no one showed up. Finally, the staff were located with the help of the customer service from the rental company.

The process was quick, and returning the car was very convenient.

The pickup process was extremely fast, probably within two or three minutes. There were no unnecessary questions; after checking the documents and registering some basic information, they handed over the keys. Returning the car was even faster; as soon as I handed over the keys at the counter, I was free to go.

It's okay.

Europcar Queenstown 034425887 Georgie (Europcar Christchurch airport) who helped us when we collected the car from Christchurch was awesome. She was so friendly and helpful. She allocated a brand new KIA Carnival for us (mileage was only 20 Km) which was a wonderful surprise. The car was so spacious and had all of the safety features that you expect from 2022 model. The ride was so smooth and comfortable for 6 people. I was so reluctant to return it at the end of our trip

Easy booking process. They were so helpful when I had to cancel the booking with one rental company and made a new booking with another rental company.