I was delayed at customs for several hours, and my phone was confiscated, which prevented me from contacting the rental company. By the time I arrived, the car I had booked was given to someone else. I paid in full; why couldn't they hold the car for me? I ended up with a 5-seater instead of the 7-seater I reserved. Later, after returning the car, my credit card was charged every day, each time for about ten dollars. I've been asking customer service for four days, but no response from the rental company. If these are toll fees, why weren't the other two cars I rented, which took the same routes, charged daily? This rental company is really unreliable.
“Good, but pick up experience/ instruction can be improve on.”
About Europcar:8.0/10
Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.
About QEEQ:8.0/10
The off airport pickup point was pretty confusing as the instruction wasnt very clear.
The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.
Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.
“Everything was good but $400 deposit was too much and it hasn't come back to me yet so not good”
About Europcar:10.0/10
The hire price was very competitive the car was very goid. Everything was good but $400 deposit was too much and it hasn't come back to me yet
Not happy about that.
About QEEQ:10.0/10
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