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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1014326327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1014326327
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Europcar, Melbourne Tullamarine Off Airport Car hire

Europcar 3000+ ratings, 49 reviews

Melbourne, Victoria, Australia

7.6 / 10 Good

Europcar - Melbourne Tullamarine Off Airport Information, Car hire Instructions & Policies

Address

189 SOUTH CENTRE ROAD

Telephone

+61 (0) 3 93306161

Pick-up Instructions

The Europcar - Melbourne Tullamarine Off Airport car hire location is located out of the airport

You can arrive of Europcar - Melbourne Tullamarine Off Airport car hire by free shuttle bus.

The store is located 5 kilometers away from the Melbourne Airport. Once you have collected your luggage, please find the counter at T3 under the hotel park royal level and contact the staff for the shuttle bus. You will be collected by a shuttle bus at the Jetport Airport Parking, a off airport parking lot. Please follow the sign to take the shuttle bus with signs of"JETPORT"and "Europcar" .

Drop-off Instructions

The return place is the same as the pickup branch; The location is outside the airport,please return the car to the location,then take the shuttle bus to the airport.If you want to return the car after the business hours, the after-hours key drop is located at the office next to the door on the car park side.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -16:30
08:00 -16:30
08:00 -11:30
09:00 -12:30
08:00 -16:30
08:00 -16:30
08:00 -16:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of AUD 15 - 37.0477192 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Full Driving License issued in Australia

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Phillip Island, Kangaroo Island, North Stradbroke Island, South Stradbroke Island
The only vehicles permitted to travel on unsealed roads are the following FFAR, KPGE, SFDR, PFAR, FFAM, SFBR, SFBD(SUV modles and PICKUP modles)and then ONLY if Unsealed Road Cover has been purchased. An unsealed road refers to a constructed or formed road that is not sealed with a hard material, such as tar, bitumen or concrete. Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island

Must-not:

Taking rental cars to following islands is not allowed:
Rottnest Island, Mornington Island, Churchill Island, Fraser Island, Mariah Island
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

4.1 km from Essendon Airport

4.3 km from Melbourne Airport

15.6 km from Melbourne City Heliport

Railway Stations

14.6 km from Flagstaff Train Station

14.8 km from Southern Cross Station

15.6 km from Parliament Train Station

Hotels

0.2 km from Quest Melbourne Airport

2.4 km from Ciloms Airport Lodge

3.8 km from ibis budget Melbourne Airport

Other Landmarks

15.8 km from Federation Square

FIND ME A CHEAP RENTAL
Map view of Europcar Store Location
coordinates: -37.7053 144.8588

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 7.6 / 10 Good

  • Vehicle condition: 6.9
  • Vehicle cleanliness: 6.7
  • Spaciousness: 6.7
  • Counter staff: 6.1
  • Pick-up location: 5.2
  • Drop-off location: 6.1
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • Anonymous

    Melbourne

    9.3 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Better experience with Europcar when booked through Easyrentcars.com
    Read More >
  • K.Dravitzki

    Melbourne

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The hire price was very competitive the car was very goid. Everything was good but $400 deposit was too much and it hasn't come back to me yet Not happy about that.
    Read More >
  • M.YEUNG

    Melbourne

    9 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    i waited for so long for the delivery bus. And i missed 2 buses because i didn't know that reservation is needed!
    Read More >
  • K.Coulson

    Melbourne

    8 /10 Very good

    Reviewed: Saturday, November 23, 2024

    The lady who served me at Europcar was great! The car seat I requested as an extra was not noted in our booking, I showed her a previous email with the booking and the quoted price which was also wrong and she fixed it all up for us.
    Read More >
  • B.Hunt

    Melbourne

    9.3 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    I needed some advice on how the car functioned. On/off process , handbrake , fuel access. This would have helped.
    Read More >
  • M.Barton

    Melbourne

    8.7 /10 Very good

    Reviewed: Saturday, November 23, 2024

    Instructions for finding the transfer bus are not good. We wandered around for 30 mins with bags trying to find the bus pick up spot.
    Read More >
  • C.Wichers

    Melbourne

    9 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The car exceeded our expectations and was very economical on gas
    Read More >
  • Jmack

    Melbourne

    9.7 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    When I wanted to extend the rental, that was challenging dealing with them directly but got it done in the end
    Read More >
  • Dave From The Vale

    Melbourne

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Everything was great. Staff was very helpful and at ease.
    Read More >
  • Anonymous

    Melbourne

    8 /10 Very good

    Reviewed: Saturday, November 23, 2024

    Received upgrade, so exceeded
    Read More >
  • L.Arboleda

    Melbourne

    8.7 /10 Very good

    Reviewed: Saturday, November 23, 2024

    Igood service
    Read More >
  • F.DeLorenzo

    Melbourne

    9.7 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Ladies at the rental counter were very helpful and helpful. The off-site rental shuttle was a bit difficult to locate at first. The driver was very nice. At the counter the site was very busy with various rental agencies. And it was a busy site, and there was a minor confusion which car we were to receive. It all worked out though. There was missing Information concerning the toll roads in AU. I could not find anything within the contract nor on the website, so I needed to contact customer service to determine if the car contained a toll transponder, which it did. This was confirmed by the ladies at the rental counter, which was reassuring. Also, I turned the car in 2-days early, but it was unclear whether I would receive any funds back. The attendant at the return lot indicated that I would, but have not seen any action on my account.
    Read More >
  • Alvin

    Melbourne

    3.7 /10 Poor

    Reviewed: Saturday, November 23, 2024

    U guys really need to work on ur counter, they are not friendly, slow in responding customer, and ur booking process awfully long. When returning car, no attendance at ur office at 9 am, eventhough clearly stated that office hour 8:00 to 16:00
    Read More >
  • P.Ng

    Melbourne

    7 /10 Good

    Reviewed: Saturday, November 23, 2024

    Car not properly clean n demages on car not inform
    Read More >
  • M.Martins

    Melbourne

    9 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    I've book a Mitsubishi Lancer but they got me a Kia Cerato (cheaper). And I don't know the reason. As I was with my fiance only wasn't a problem as we didn't realize it before leaving the facility.
    Read More >
  • Anonymous

    Melbourne

    9.3 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Brand new car, prefect experiences
    Read More >
  • v.lalwani

    Melbourne

    8.3 /10 Very good

    Reviewed: Saturday, November 23, 2024

    JUST WANTED TO SEE IF YOUR STAFF TREATS SAME AS THEY TREAT TO WHITE PEOPLE... WE SPEND EQUAL MONEY
    Read More >
  • Anonymous

    Melbourne

    9.3 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The emergency contact number did not work.
    Read More >
  • Anonymous

    Melbourne

    4.3 /10 Average

    Reviewed: Saturday, November 23, 2024

    They are not in business, They look like don’t want to give you the car.
    Read More >
  • Ade

    Melbourne

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Counter staff is very helpful. Also the car is Great! I got brand new KIA Sportage with cheap price
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Europcar is best amongst all car rental companies
    Read More >
  • Nav

    Melbourne

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Good service
    Read More >
  • D-Hoo

    Melbourne

    8 /10 Very good

    Reviewed: Saturday, November 23, 2024

    Pick up was smooth... but only one staff there at the counter when drop off serving many customers... well, it was a Sunday morning, but still, there should be 2 more staffs working... The wait was too long and i had to attend an event so the staff told me to just leave the car key and go...
    Read More >
  • Anonymous

    Melbourne

    7.7 /10 Good

    Reviewed: Saturday, November 23, 2024

    Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.
    Read More >
  • Anonymous

    Melbourne

    9.3 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    There was a bit of confusion as there is also an Europcar office at the airport, so we were there first, they were really unfriendly and didn't want to give us anything until we had our European driving-license translated. However the office that we eventually had hired, was super customer focussed and once you figured out where they are, it is very easy. There is a gas-station nearby and the shuttle bus goes frequently. I would definitely hire with them again only when it is the off-airport location not the airport site!
    Read More >
  • Anonymous

    Melbourne

    7 /10 Good

    Reviewed: Saturday, November 23, 2024

    Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.
    Read More >
  • Edward Sutrisno

    Melbourne

    8.3 /10 Very good

    Reviewed: Saturday, November 23, 2024

    We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.
    Read More >
  • Nav

    Melbourne

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Wonderful car but pricey
    Read More >
  • P.van Camp

    Melbourne

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.
    Read More >
  • Brad

    Melbourne

    9 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Easy enough to catch shuttle bus but not great directions in confirmation of where to catch shuttle from.
    Read More >
  • Anonymous

    Melbourne

    6.7 /10 Average

    Reviewed: Saturday, November 23, 2024

    We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!
    Read More >
  • Ron

    Melbourne

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Was given a free upgrade to an SUV instead and pleasantly surprised at the quality and cleanliness of the car.
    Read More >
  • Barry

    Melbourne

    8.7 /10 Very good

    Reviewed: Saturday, November 23, 2024

    Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.
    Read More >
  • Bhavin Shah

    Melbourne

    6.3 /10 Average

    Reviewed: Saturday, November 23, 2024

    There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.
    Read More >
  • C.Strahan

    Melbourne

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Car needed sat nav.
    Read More >
  • Bertram Nahum

    Melbourne

    2 /10 Poor

    Reviewed: Saturday, November 23, 2024

    Last time I rented a car in the US, I was overcharged by $10 after returning the car. It took more than three weeks of back-and-forth communication, including sending information and photos, and it still hasn't been resolved. This time in Australia, I received the car with less than a full tank of gas, not up to the F mark.
    Read More >
  • Kirk North

    Melbourne

    2 /10 Poor

    Reviewed: Saturday, November 23, 2024

    I was delayed at customs for several hours, and my phone was confiscated, which prevented me from contacting the rental company. By the time I arrived, the car I had booked was given to someone else. I paid in full; why couldn't they hold the car for me? I ended up with a 5-seater instead of the 7-seater I reserved. Later, after returning the car, my credit card was charged every day, each time for about ten dollars. I've been asking customer service for four days, but no response from the rental company. If these are toll fees, why weren't the other two cars I rented, which took the same routes, charged daily? This rental company is really unreliable.
    Read More >
  • Ula Eisenhower

    Melbourne

    8 /10 Very good

    Reviewed: Saturday, November 23, 2024

    Overall service was okay.
    Read More >
  • Ira Julia

    Melbourne

    2 /10 Poor

    Reviewed: Saturday, November 23, 2024

    They said we could just hand over the keys when returning the car. However, after returning home, we received a charge without any explanation.
    Read More >
  • Lilith Cissie

    Melbourne

    2 /10 Poor

    Reviewed: Saturday, November 23, 2024

    They intentionally register the pickup time earlier and the return time later to charge extra fees. Their attitude is poor, treating Asians and locals differently.
    Read More >
  • Tina Robbins

    Melbourne

    4 /10 Average

    Reviewed: Saturday, November 23, 2024

    Due to the airport location being fully booked, we had to pick up the car at an off-airport location that required a shuttle. The shuttle driver was very rude and lacked any sense of service. After picking up the car, he wouldn't let us stop in front of the office to load our luggage because it would block other passengers. He made us move to the parking lot, not considering that we had a lot of luggage and were traveling with elderly and young people.
    Read More >
  • William Piers

    Melbourne

    8 /10 Very good

    Reviewed: Saturday, November 23, 2024

    No upselling, clear explanations.
    Read More >
  • Enid I.

    Melbourne

    2 /10 Poor

    Reviewed: Saturday, November 23, 2024

    I returned the car on the scheduled day at the branch, but due to either miscommunication or improper handling of paperwork by the staff, the airport branch where I originally rented the car thought I hadn't returned it. They later notified me via email that I was two days late.
    Read More >
  • Mortimer Adams

    Melbourne

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Pick-up and drop-off services were very professional.
    Read More >
  • Murray Isaac

    Melbourne

    6 /10 Average

    Reviewed: Saturday, November 23, 2024

    The main issues were with the store. Firstly, the store's location was difficult to find, and their phone was unreachable when we tried to pick up the car. Secondly, the directions mentioned a parking lot, Jetport Airport Parking, which didn't exist. Finally, we had to ask the airport store staff to help contact them, which wasted at least an hour! Additionally, after picking up the car, we noticed damage to the grill, which the staff didn't inform us about (it could have been intentional). Thankfully, I took photos during the inspection, and when returning the car, the store didn't say anything about it.
    Read More >
  • Jean Coffey

    Melbourne

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Extremely satisfied
    Read More >
  • Cornelia Elizabeth

    Melbourne

    2 /10 Poor

    Reviewed: Saturday, November 23, 2024

    Very dissatisfied, five-star negative review.
    Read More >
  • Anonymous

    Melbourne

    8.3 /10 Very good

    Reviewed: Saturday, November 23, 2024

    Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.
    Read More >
  • Dunn Raphael

    Melbourne

    6 /10 Average

    Reviewed: Saturday, November 23, 2024

    Upon exiting the airport hall, we couldn't find where the shuttle pick-up point was. There was neither a route guide provided by the platform nor a sign for the shuttle bus. For first-time visitors, this is an impossible task. We ended up seeking help from the Europcar airport store, and they assigned a staff member to help us search the airport (since they also weren't sure about the exact location. We had to call the store, and they informed us that we had missed the previous shuttle and advised us to wait for the next one). The problem was that after we deplaned, we tried several times to contact the store using the phone number provided by the platform, but the customer service didn't answer, making the process very difficult.

    Read More >
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