The car pickup process was fine, communication was clear and efficient. However, there were some disputes with the return report and follow-up. The on-site return inspection showed no problems, and I signed off on the process. But the next day, after returning to my home country, I received an email stating there was a small scratch, about 2cm. Europe's economy isn't doing well, so unexpected issues are more common. I recommend using a larger rental company like Sixt, as smaller companies might offer lower upfront rentals, but more surprises after.
The staff at the rental company was very friendly and efficient. Overall, it was a good experience, different from renting a car in Hungary. This company might be a smaller car rental business. I purchased the supercover insurance at the counter, but unlike Hertz, they didn't provide a black folder containing various documents. After confirming with the staff, I learned that any issues can be addressed by contacting the technical support hotline on the dashboard. The entire process was smooth, and returning the car was also quick. By the way, I'll opt for a diesel car next time.
Overall, there weren’t any major downsides; it's pretty standard. However, this company doesn’t include highway toll tickets in the car, so you need to purchase them additionally from the staff. If you buy their full insurance, it costs 28 euros per day. It is recommended to get the full insurance directly from the rental company, as it is the same price as the domestic insurance provided by QEEQ, but can save you a lot of trouble in case of any issues. The car received was a compact Peugeot SUV. The trunk could fit two 26-inch suitcases, and more luggage would need to be placed on the rear seats. The mileage was over 20,000 km, so it was relatively new. It included driver assistance features, and overall, I was very satisfied with the car's condition.
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