The store service was good, but I strongly do not recommend small cars with mileage limits. We rented for 3 days with a daily allowance of 100 km, and ended up paying an extra €99 for an additional 300 km, making the total cost very high and not worth it. It would be better to rent a car for 100 yuan/day more but without a mileage limit. Hope everyone pays attention to this to avoid such issues.
The staff at the rental company was very friendly and efficient. Overall, it was a good experience, different from renting a car in Hungary. This company might be a smaller car rental business. I purchased the supercover insurance at the counter, but unlike Hertz, they didn't provide a black folder containing various documents. After confirming with the staff, I learned that any issues can be addressed by contacting the technical support hotline on the dashboard. The entire process was smooth, and returning the car was also quick. By the way, I'll opt for a diesel car next time.
I was late and arrived 2 hours later to pick up the car, but they canceled my reservation. To reinstate it, they charged me 28 euros per day! I really can't understand their logic—I had already paid in full, but they still canceled. The rental office had only one staff member, and when I arrived, she was still on a phone call, which took a full 30 minutes before she attended to me.
The service was average, and additional fees were charged. After returning the car, I received a bill that included a €24.16 cleaning fee, which was not disclosed when renting the vehicle. I have never encountered this with other rental companies. A highway toll fee was also charged mandatorily. Although highways in Austria require toll payments, this fee is typically optional—you can decide whether to purchase it at gas stations if you plan to use the highways.
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