The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

The vehicle is relatively new, but the roads in New Zealand are narrower than those at home. Driving a large SUV feels a bit stressful, constantly watching both lane lines.

Very satisfied.

The process was very smooth, both pick-up and drop-off were quick, and the staff upgraded our car for free. We had a great time throughout the trip.

Very friendly and enthusiastic, the car was very new.