Overall good service

Very good. We didn't buy insurance, and the staff just took a quick look at the car when we returned it. We were worried there would be a strict inspection without insurance, but it was totally unnecessary to worry. Picking up and returning the car was very convenient, even though it's not inside the airport, there are shuttles, and it's close to the airport. Very convenient.

The rental office is not inside the airport, but the shuttle service was prompt, arriving within 10 minutes after a call. However, since we were new to Melbourne, it took us some time to find the pickup point. The car was very new, with just over 6000 kilometers on it, and it was very easy to drive. On our way back to the airport, other renters informed us that we needed to register on the local traffic website to pay toll fees, but the rental company did not provide this information when we picked up or returned the car. We had to resolve it ourselves and risked fines if it wasn’t addressed in time. The rental company didn’t assist with this, which was very inconvenient for foreigners. We called them again for confirmation and support but received no callback. After returning to our home country, we managed to resolve it through the rental company.

excellant condition of the car and provide the same car was show in category，excellant services。

Cheaper to book on Qeeq than with East Coast direct. Very worth it. They will try to upsell insurance but that's ok so long as you explain you have your own. Though you'd need to put in a 1k AUD deposit by card. Got a lower end SUV however but all good.

Rebooked using the price drop protector. Super worth it.