The process was convenient, and the car was very new. I will choose this company again next time.

Hired car for Northern Ireland whose road signs are mph. Was given south plates and a Speedo only in kmh Unusable. Counter staff told me to email a complaint. Useless

Horrible ad infested app Confusing interface Demands t&c acceptance every login and try’s to sneak in direct marketing No obvious customer service interface

Got given a Skoda Octavia which was OK. The counter staff however, were brusque to the point of being rude, we got told off like school children for a small amount of dirt on the floor carpets. Also, this branch of Budget charged us £100 for an additional driver when another Budget branch in Bristol did not charge my brother in law any extra fee for an additional driver for his rental for this same trip. Overall, I will not book with this branch of Budget again.

The car was as advertised, I had a wait for a short time for booking in then directed to my car which was fuelled, fairly clean and where it was supposed to be. The staff were very friendly.

Platform works as advertised, very easy to use and a good price.