I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members with very average attitudes, and they said only the CHR was available. If I wanted another model, I would have to wait, but they couldn't say how long. Because I was in a hurry to leave, I reluctantly accepted. The next day, I contacted the rental platform to request a vehicle change, but after two days, they still couldn't reach the rental office. Extremely disappointed with the German rental company.
Due to issues with the rental company's system, the staff took 45 minutes to successfully input the order information. It took a whole hour to pick up the car.
Booked a Mercedes, ended up with a Ford. There were at least two similar Mercedes parked nearby. When I asked customer service, they said it's the same grade and refused to change.
The two staff members at Hertz Munich Airport were very nice. We encountered some issues when picking up the car, but after four to five hours of effort, they eventually managed to rent us a car. Returning the car in Frankfurt was very convenient; the staff just drove the car to check the mileage, and that was it. They didn't inspect the exterior, possibly because we had purchased the comprehensive insurance. We had reserved a BMW X3 but were given a Volvo wagon instead. The car was a diesel model, very new, with many features and a built-in German navigation system that was quite useful during our trip.
The originally reserved BMW 3 was not available, but they replaced it with a sporty Jaguar, which was great.
About QEEQ:10.0/10
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