A very efficient car rental company.

The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

We wouldn't have been charged extra if we returned the car before 1 PM, and we actually returned it at 12:30 PM. However, the Budget staff processed it at 3 PM and charged us for 2 extra hours. Very disappointing.

Very dissatisfied, the overseas office engages in upselling, unclear invoices, and unreasonable charges.

We booked a Prado model on the website, but the rental company couldn't provide it at the store and couldn't offer a car of the same class. We had to settle for a Chevrolet or a five-seater Toyota RAV4. Although they offered compensation by allowing us to return the car without a full tank of gas, we didn't think this was an equivalent compensation for the following reasons: On the day we arrived, three groups of Chinese customers had also booked the Prado model, but none of them got the car. We suspect the company lowers the price of the Prado to attract bookings but then claims it's unavailable upon arrival, offering lower-class cars instead without equivalent compensation. If we had booked the RAV4 earlier, we wouldn't have chosen this rental company because other companies are obviously cheaper. The rental platform said the company quotes the same price for these two models, but anyone who understands can see that these two cars can't be priced the same.