The rental company did not refund the €500 deposit. It seems like a trap! Although we verbally informed them about cross-border travel and the order included a note, they claimed there was no cross-border note during the return and refused to refund the deposit.
Long waiting time to pick up the car, slow service. Smooth return process. Rented a Focus but was given a Q2, which was too small, so I got a Mercedes C wagon with over 6000 kilometers. Overall, I'm satisfied.
They didn't show me the contract before asking for my credit card. I communicated with the car rental platform about this issue, which took twenty minutes. The clerk was very unhappy and said I wasted her time.
About QEEQ:10.0/10
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