During the paperwork process, the Hertz agent from Asia had a constant smile but also tried to persuade me to buy additional insurance and even encouraged an upgrade. Even though I had already purchased full insurance, he still claimed that I didn’t have roadside assistance. After repeatedly emphasizing that I had bought all the necessary insurance, he finally directed me to the car lot. Be cautious, as this is another potential pitfall. There were about five or six different cars parked, but only two of them were actually available for me. The others required an upgrade (if you accidentally took one, you might get stopped when leaving, wasting a lot of time). After taking several photos and confirming repeatedly, I finally got my car (there was no Ford Focus as I had reserved). Instead, I got a Kia Forte, which turned out to be nice to drive with lane-keeping assist. Driving from Los Angeles to Las Vegas was stress-free. American drivers are very disciplined, making the experience very enjoyable.

Very good

I booked a Grand Cherokee but they gave me a different car without informing me before pickup. Very disappointing! It felt like a downgrade.

The service staff at the store was really infuriating. There was a bit of forced selling, asking me to upgrade my insurance. I initially said no, but he directly added it to the bill. Fortunately, I noticed it and saw there was a $200 deposit and $52 insurance charge. I told him I didn't want either of them, and although he reluctantly removed them and gave me a new bill, the bill indicated a $200 charge. But after I signed, I found my credit card was still charged $252. I am so mad. I've had a good impression of Zuzuche, and this is the fifth time renting through them and the fourth with Hertz. This is the first time I've had such an issue. Can someone help me file a complaint? I want my money back, and the receipt is in the pictures attached.

The car requested was not available. After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good. Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning. I felt that our safety had been compromised

Price did not drop