Satisfied

Beware of hidden charges! Just because they don't mention insurance doesn't mean it's not mandatory! During the reception, the staff only talked about TOLL, GPS, and full tank pickup and return. I apologize for my poor English; I didn't notice the detailed charges on the screen and thought it was related to the full tank return fees.

There were no options for the car; other stores at least offer a choice from two or three cars. I mentioned going to the desert, but still got a two-wheel drive.

Various scams. An Indian guy said I had to buy the insurance and refused to listen when I said no. He even refused to take a call from our Chinese coordinator! Eventually, he left the counter and hid. A woman came over to tell us our car was too small and suggested we upgrade to a bigger one. I said no, we need to resolve this issue. She replied, if you want to resolve it, find the guy from before because it's not my problem!

At Los Angeles airport, I didn't see Dollar's shuttle bus, but there were many from other major companies.