Pretty good, easy to communicate without barriers.

The drop-off location wasn't specified clearly. The return in Las Vegas was on the fifth floor of a hotel parking lot. The instructions only provided an address, which was a hotel. Without reading other people's reviews, it's impossible to find! Unless you inquire in advance, but who would think the pick-up spot is a yard, and the drop-off would be in such a strange place?! I needed to return the car by 5 PM, arrived at the designated spot by 4:30 PM, but didn't finish until 5:30 PM! If there's a late return fee, I'll need to deal with you guys again!

Easy to find, fast service, but they do push for insurance

Overcharging

Had to wait in queue almost two hours (after 11 hours overseas flight) at Pick-up, and when finally reaching desk, there were no cars. We could choose to wait 3-5 hours more or come back next day. We chose the latter, but next day the queue was even longer! We talked to a manager, and were directed to another queue, waited 25 min, but were then told to get back to the long queue because we did not have any proof from Yesterdays waiting! Were told that our situation was the same as all the other people waiting. But because we explained that the manager had promised he would help….the desk person suddenly said OK, and he gave us the car … and was very friendly. No deduction for the missing day.

Really good. And the chat function at the customer service was excellent