They added extra insurance without explanation (I had already purchased it during the booking and provided it along with the rental reservation form). They also switched to a fuel-empty return policy without asking. During the pickup process, the staff barely spoke five sentences to me, mainly urging me to sign the contract without showing me the specific terms. It was a deceptive transaction and a very unsatisfactory rental experience. I won't rent from AVIS again.

Handling orders from different locations is quite reassuring. Good job, I will continue renting cars for my trip to the USA.

The elderly gentleman at Avis was very nice, but they often don't have the specified model. Upgrades cost extra. If it's not our fault the model isn't available, we might get a free upgrade depending on our attitude. Unfortunately, this time we paid more and got misled.

The car provided was not the one I reserved, and there was no explanation at pickup.

Avis provided a smooth and efficent service.

Booking was easy. Although i took out the insurance with QUEEQ but wasnt aware it only covered the driver andnot the passengers.