We arrived an hour early to pick up the car, but they said it wasn't ready and asked us to wait. Later, we inquired about the daily cost of the no-deductible insurance, and after a while, they said the reserved model was unavailable. Instead, they provided us with a brand-new Toyota SUV that had only been driven 24km, upgraded for free. Pretty good service overall.
The staff was polite, attentive, and professional in handing over the car.
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