Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros.
When picking up the car, I asked two people about two pieces of luggage. They said the car I booked was suitable for city driving, but if going to a farther city like Porto, it would be better to switch to a larger car, which would cost an additional 25 euros per day. Nevertheless, I chose to keep the original car. The car I received had 20806 kilometers on the odometer and was relatively new. Although it was a compact car, its height made the seating feel spacious, and after folding the rear seats, there was ample room for two pieces of luggage. The car handled very well, but the air conditioning was not very effective.
The service was particularly bad. They first asked how many suitcases you had and then said they wouldn't fit. They kept pushing you to upgrade and buy insurance. The waiting time was too long. Never choose this rental company in Portugal again.
I booked a BMW X2 but not available and offered a Volvo XC40 which was acceptable. Counter staff was very helpful and efficient but pick up counter was average. Overall the whole process was smooth.
The hotess put a New assurance on my contrat and she don't explain me. I discover that on my final facture most expensive than initial reservation
About QEEQ:8.0/10
Good web site to rent a car
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