The service by the staff was excellent.

Highly satisfied

The car rental company's service was quite good, but the vehicle was not the one we reserved online. We booked a Peugeot 5008, but when we arrived, they informed us that it was no longer available. We had to accept a Citroën C4 Picasso. After accommodating 7 people, the trunk space became very limited, so we ended up driving in relatively cramped conditions for the entire 13-day trip.

The staff were patient and professional.

I booked an automatic GOLF for about 5500 RMB for 15 days, but the AVIS staff said they didn’t have any GOLF available and only had a Hyundai I20 from Korea for 780 pounds (including 90 pounds for Ireland), which is quite a difference. During the drive, I found the car in good condition, but it clearly lacked power. Later, I had to extend the rental by 2 days and, with the help of the renting service, the extension was set at 108 pounds for 2 days. After returning the car with 4500 kilometers driven over 17 days, we noticed a crack in the left front tire. The inspection staff said it was a minor issue and, since we had full insurance, we wouldn't need to pay extra. However, we were still charged an additional 20 pounds for tire repair, which we questioned since we had full insurance. As we were rushing to catch a flight, we didn't spend more time disputing it. All the staff who assisted us were courteous.