The prices are higher compared to other companies, the car is relatively old, and the condition is average.

Hertz's car condition was good, and the car was very clean when I picked it up. Both picking up and dropping off the car were very convenient. However, when renting a car in the US, you must check the tire pressure. It's best to go to a gas station to inflate the tires. During the first week, I felt that the car's road feel was very poor. At a gas station, I discovered that the tire pressure was seriously insufficient! The price on QEEQ's order was significantly different from the actual price, over $100 more, apparently due to taxes and fees. Being unfamiliar with the area, I just had to accept it.

The branch was quite busy, with about a 40-minute wait in line. However, self-service pickup is available. Since it was my first rental, I chose to wait for counter service. The staff were very polite and recommended insurance for $18 per day, which I accepted. Overall, it was a good experience!

Advised of additional (optional) insurance cover at time of pick up, had thought this was included when completing booking through QEEQ

Advised of additional (optional) insurance cover at time of pick up, had thought this was included when completing booking through QEEQ

There was only one agent at the counter with a line of about 15 people. He was doing his best, but the Hertz people should have anticipated the high volume of arrivals coming in. All the other car rentals had at least two people serving customers and they expedited their rentals very fast. After close to an hour standing in line, they finally got another agent to help out. Needless to say, I arrived at my final destination at 2:30 am instead of 1:30 am as planned. Other than check in, everything else was great. Return was very fast.