When I rented the car, they first told me that the pickup sheet was not acceptable and that a voucher was required. After a long time, it turned out that the sheet was sufficient. I had already purchased full insurance, but they forced additional insurance on me. When I saw the printed receipt and asked them to remove it, they said it was not possible. It took an hour and a half to finally get the car. I will never use Hertz again.

Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.

This was the worst car rental experience I've ever had. The staff at the store were pushy, trying to upsell and change the car model for additional costs. While the extra charges weren't too much, they ignored my clear request to pay with a Euro debit card instead of a credit card. The staff even locked the doors and left during my attempts to withdraw money, and ultimately charged my credit card. Communication was completely ineffective, and the whole process was extremely frustrating.

There were hidden charges, and they even charged us for a late pickup because our flight was delayed....

スタッフがとても親切でした　わかりやすい説明をしてくれました！車の状態も最高でした！ハーツレンタカーはお勧めです！

予約しやすく、安全です。保険の説明がもう少し詳しくしてあるとうれしかったです。