Half a month after returning the car, I suddenly received an email saying the car was damaged and asking me to pay 390 euros. What a surprise! Luckily, I kept the rental receipt as evidence, or I would have been scammed! Always take photos and videos when picking up and dropping off the car, and keep the receipt for a long time. Avoid choosing Hertz or Thrifty!

The official translation provided by the rental platform was not accepted on site. They insisted I get a translation from the car rental company, which took a long time. I finally got the car after much hassle. Initially, they gave me a manual car, saying the staff entered the wrong info, making me wait an additional 30 minutes to get another car.

The pickup information was different from what Zuzuche provided. The cross-border fee was said to be 16 euros on Zuzuche, but it was actually 30 euros. The insurance compensation from Zuzuche requires you to pay upfront.

This was the worst car rental experience I've ever had. The staff tried to upsell and change the car model, which incurred additional costs. However, since the price increase was not significant, I let it go. I explicitly requested not to use a credit card for payment and asked to use a Euro bank card instead. While I was getting the money, the staff locked the door and ended their shift, ultimately charging my credit card. Communication was completely ineffective, and I was repeatedly hassled. It was extremely unpleasant.

Quite disappointing. First, they didn't inform us that we couldn't drive a Mercedes, even though the system clearly showed it was available. Second, the gas station was quite far, and since the gas tank was one bar short, they charged us for a full tank. It seems like they are desperate to make money.