Hertz, Barajas Airport Car hire

Best price car hire
Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Barajas Airport Information, Car hire Instructions & Policies

Address

TERMINALS 1 AND 4,MADRID BARAJAS AIRPORT.,28042,ES

Telephone

+34902305230 / +34913937229

Pick-up Instructions

The Hertz - Barajas Airport car hire location is in terminal

You can walk to the counter of Hertz - Barajas Airport car hire.

Serviced by Hertz. Hertz counters are located in Terminals 1 and 4 (T1 and T4), in the arrivals hall. The distance between Terminals 1 and 4 is 4.5km. The airport operates a free shuttle service between T4 and T1 approximately every 20 minutes. Flight number mandatory. Customers not arriving by flight or without an advance reservation please proceed to Terminal 4. *(T1) Please proceed to the counter in Terminal T1, you’ll find our notable yellow sign in arrivals hall 2, just in front of baggage claim. *(T2, T3) Customers arriving in Terminals T2 and T3 please proceed to the rental counter in Terminal T1. *(T4) The rental counter in T4 is located in the arrivals hall where all the car rental offices are located.

Drop-off Instructions

Please according to your departure terminal and your rental contract, return your vehicle to the drop point at T1 or T4. T1 return google map link: https://maps.app.goo.gl/r22marCmYqJ4nijb6 T4 Module B google map link: https://maps.app.goo.gl/B6o3i983Ae4RSsuQ8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.117239 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Volkswagen Transporter 9 Seater Or Similar, Volvo S60 A4 Perf Volvo S90, Audi A4, Bmw 7 Series, Bmw X3, Porsche Panamera Automatic Or Similar, Grupo Hc, Bmw X5 Xdrive Hybride, Mercedes Gle, Toyota Kluger, Kia Carnival, Toyota Proace City, Ford Custom, Nissan Townstar Van, Ford Transit Custom, Mercedes Sprinter Refrigerated, Daily Tail Lift, Fiat Doblo Cargo A/c, Infinity Qx 80-4wd

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full Driving License issued in Spain

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,Toyota Corolla Cross,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Renault Captur,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Renault Clio,

EUR 1106.78 for International Mystery,

EUR 1110 for Volvo Xc60 Aut,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Ford Focus Estate,Alpine A290,

EUR 1200 for Toyota Corolla,Hyundai I30,Sz Jimny,Toyota Aygo O Similar,Fiat 500 Open Roof,Mercedes Smart For Two,

EUR 1400 for Mini One,Kia Stonic,Compact,Ford Galaxy,Ford Galaxy,Renault Captur,Skoda Octavia,Skoda Karoq,Ford Kuga,Renault Kadjar,Bmw 2 Series Gran Coupe,Fiat 500,Peugeot 508,Volkswagen Tiguan Aut,Volkswagen Tiguan,Mystery Car,

EUR 1500 for Bmw Serie-3 Touring,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Ford Tourneo,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Toyota Kluger,Audi A3 Convertible,E Class,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Skoda Octavia Automatico,Hyndai Tucson,

EUR 1080 for W4 Volvo Xc40,

EUR 1200 for Vauxhall Mokka Ev,Fiat 600e,Vauxhall Corsa E,Fiat 500 Electric-electric,

EUR 1800 for Romeo Stelvio Winter,Peugeot 3008,Toyota Corolla Hatch,Audi Q5 Inc,Jaguar E-pace Autom.,Volvo Xc40,

EUR 2000 for Audi A4,Volvo S60 A4 Perf Volvo S90,Volkswagen T-roc Cabrio 1.5 A/t,Mercedes-benz C Class Cabrio-benzin-otomatik,Kia Carnival,

EUR 2800 for Mercedes Gle,Bmw X5 Xdrive Hybride,Volvo Xc90--4wd,Bmw X3,Bmw 7 Series,

EUR 2200 for Mercedes-benz Glc,

EUR 3500 for Infinity Qx 80-4wd,

EUR 3000 for Model 3 Lr-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Opel Corsa,

EUR 750 for Toyota Proace City,

EUR 775 for Jeep Avenger Hybrid,Hyundai Hb20,

EUR 790 for Ford Puma Or Similar,Peugeot 5008,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Nissan March,Toyota Yaris Cross Hybrid,Audi A3 Hybrid,Peugeot 5008 5+2 Seats,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Tail Lift,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,Volkswagen The Beetle,

EUR 900 for Nissan Townstar Van,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Mini One,

EUR 805 for Nissan March,

EUR 1200 for Toyota Corolla,

EUR 805 for Toyota Yaris Cross Hybrid,

EUR 1400 for Kia Stonic,

EUR 1200 for Hyundai I30,

EUR 775 for Jeep Avenger Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Ford Focus Estate,

EUR 1400 for Compact,

EUR 1200 for Vauxhall Mokka Ev,

EUR 805 for Audi A3 Hybrid,

EUR 1400 for A Class Matic,

EUR 790 for Ford Puma Or Similar,

EUR 1200 for Fiat 600e,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Sz Jimny,

EUR 1191.92 for Alpine A290,

EUR 809 for Suzuki Jimny,

EUR 775 for Hyundai HB20,

EUR 3000 for Model 3 Lr-electric,

EUR 1800 for Toyota Kluger,

EUR 1400 for Ford Galaxy,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Vauxhall Corsa E,

EUR 1400 for Renault Captur,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for Toyota Corolla Cross,

EUR 1800 for Peugeot 3008,

EUR 1400 for Ford Kuga,

EUR 950 for Ford Transit Custom,

EUR 805 for Peugeot 5008 5+2 Seats,

EUR 1400 for Renault Kadjar,

EUR 790 for Peugeot 5008,

EUR 1400 for Bmw 2 Series Gran Coupe,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Audi A4,

EUR 2200 for Mercedes E-class,

EUR 2800 for Mercedes Gle,

EUR 2800 for Bmw X5 Xdrive Hybride,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Toyota Aygo O Similar,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Open Roof,

EUR 1200 for Fiat 500 Electric-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for E Class,

EUR 2000 for Volkswagen T-roc Cabrio 1.5 A/t,

EUR 2000 for Mercedes-benz C Class Cabrio-benzin-otomatik,

EUR 2000 for Kia Carnival,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Skoda Octavia Automatico,

EUR 1400 for Peugeot 508,

EUR 1400 for Volkswagen Tiguan Aut,

EUR 1400 for Volkswagen Tiguan,

EUR 1800 for Volvo Xc40,

EUR 1010 for Hyndai Tucson,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for BMW X3,

EUR 2800 for Bmw 7 Series,

EUR 1400 for Mystery Car,

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,Toyota Corolla Cross,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Renault Captur,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Renault Clio,

EUR 1106.78 for International Mystery,

EUR 1110 for Volvo Xc60 Aut,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Ford Focus Estate,Alpine A290,

EUR 1200 for Toyota Corolla,Hyundai I30,Sz Jimny,Toyota Aygo O Similar,Fiat 500 Open Roof,Mercedes Smart For Two,

EUR 1500 for Bmw Serie-3 Touring,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Ford Tourneo,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Toyota Kluger,Audi A3 Convertible,E Class,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Skoda Octavia Automatico,Hyndai Tucson,

EUR 1080 for W4 Volvo Xc40,

EUR 1200 for Vauxhall Mokka Ev,Fiat 600e,Vauxhall Corsa E,Fiat 500 Electric-electric,

EUR 1800 for Romeo Stelvio Winter,Peugeot 3008,Toyota Corolla Hatch,Audi Q5 Inc,Jaguar E-pace Autom.,Volvo Xc40,

EUR 2000 for Audi A4,Volvo S60 A4 Perf Volvo S90,Volkswagen T-roc Cabrio 1.5 A/t,Mercedes-benz C Class Cabrio-benzin-otomatik,Kia Carnival,

EUR 2800 for Mercedes Gle,Bmw X5 Xdrive Hybride,Volvo Xc90--4wd,Bmw X3,Bmw 7 Series,

EUR 2200 for Mercedes-benz Glc,

EUR 3500 for Infinity Qx 80-4wd,

EUR 3000 for Model 3 Lr-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Opel Corsa,

EUR 750 for Toyota Proace City,

EUR 775 for Jeep Avenger Hybrid,Hyundai Hb20,

EUR 790 for Ford Puma Or Similar,Peugeot 5008,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Nissan March,Toyota Yaris Cross Hybrid,Audi A3 Hybrid,Peugeot 5008 5+2 Seats,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Tail Lift,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,Volkswagen The Beetle,

EUR 900 for Nissan Townstar Van,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Mini One,

EUR 805 for Nissan March,

EUR 1200 for Toyota Corolla,

EUR 805 for Toyota Yaris Cross Hybrid,

EUR 1400 for Kia Stonic,

EUR 1200 for Hyundai I30,

EUR 775 for Jeep Avenger Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Ford Focus Estate,

EUR 1400 for Compact,

EUR 1200 for Vauxhall Mokka Ev,

EUR 805 for Audi A3 Hybrid,

EUR 1400 for A Class Matic,

EUR 790 for Ford Puma Or Similar,

EUR 1200 for Fiat 600e,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Sz Jimny,

EUR 1191.92 for Alpine A290,

EUR 809 for Suzuki Jimny,

EUR 775 for Hyundai HB20,

EUR 3000 for Model 3 Lr-electric,

EUR 1800 for Toyota Kluger,

EUR 1400 for Ford Galaxy,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Vauxhall Corsa E,

EUR 1400 for Renault Captur,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for Toyota Corolla Cross,

EUR 1800 for Peugeot 3008,

EUR 1400 for Ford Kuga,

EUR 950 for Ford Transit Custom,

EUR 805 for Peugeot 5008 5+2 Seats,

EUR 1400 for Renault Kadjar,

EUR 790 for Peugeot 5008,

EUR 1400 for Bmw 2 Series Gran Coupe,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Audi A4,

EUR 2200 for Mercedes E-class,

EUR 2800 for Mercedes Gle,

EUR 2800 for Bmw X5 Xdrive Hybride,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Toyota Aygo O Similar,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Open Roof,

EUR 1200 for Fiat 500 Electric-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for E Class,

EUR 2000 for Volkswagen T-roc Cabrio 1.5 A/t,

EUR 2000 for Mercedes-benz C Class Cabrio-benzin-otomatik,

EUR 2000 for Kia Carnival,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Skoda Octavia Automatico,

EUR 1400 for Peugeot 508,

EUR 1400 for Volkswagen Tiguan Aut,

EUR 1400 for Volkswagen Tiguan,

EUR 1800 for Volvo Xc40,

EUR 1010 for Hyndai Tucson,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for BMW X3,

EUR 2800 for Bmw 7 Series,

EUR 1400 for Mystery Car,

USD for other car models.

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 km from Madrid–Barajas Airport

21.9 km from Cuatro Vientos Airport

Railway Stations

9.8 km from Chamartin Station

13.6 km from Atocha Train Station

Hotels

11.5 km from Eurostars Suites Mirasierra

12.3 km from Hotel Claridge Madrid

14.5 km from PYR se1ect Plaza Mayor II y III

Other Landmarks

10.4 km from Puerta De Europa

10.5 km from Torres Kio

10.6 km from Paseo De La Castellana

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.485103 -3.567528

Location Images

The Rental Desk

Hertz-Barajas Airport-3543-dropoff_guide

Return Sign

The Sign

Guest Reviews

Total points： 7.2 / 10 Good

Vehicle condition: 0.3
Vehicle cleanliness: 0.3
Spaciousness: 0.4
Counter staff: 0.4
Pick-up location: 0.3
Drop-off location: 0.3
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

A.Tandon
Madrid
8.7 /10 Very good
Reviewed: Tuesday, March 10, 2026
I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.
Read More >
J.L
Madrid
7.3 /10 Good
Reviewed: Tuesday, March 10, 2026
Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional. El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
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May Juliana
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Hertz was easy to find, and the car was in good condition. I initially rented a Sportage, but there were none available, so they upgraded me to a BMW for free. That's the difference with big companies.
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Diana Bert
Madrid
2 /10 Poor
Reviewed: Tuesday, March 10, 2026
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Dylan Aldridge
Madrid
6 /10 Average
Reviewed: Tuesday, March 10, 2026
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Vivian Crichton
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Car pickup was very fast
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Lynn Partridge
Madrid
2 /10 Poor
Reviewed: Tuesday, March 10, 2026
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Helen Emerson
Madrid
2 /10 Poor
Reviewed: Tuesday, March 10, 2026
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Camille FitzGerald
Madrid
2 /10 Poor
Reviewed: Tuesday, March 10, 2026
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Fitch Euphemia
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!
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Abigail Harrod
Madrid
6 /10 Average
Reviewed: Tuesday, March 10, 2026
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Humphrey Marlowe
Madrid
4 /10 Average
Reviewed: Tuesday, March 10, 2026
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Calvin Joan
Madrid
6 /10 Average
Reviewed: Tuesday, March 10, 2026
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Joanna Shakespeare
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Very good
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Joan Hardy
Madrid
8 /10 Very good
Reviewed: Tuesday, March 10, 2026
Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
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Merle Gladstone
Madrid
2 /10 Poor
Reviewed: Tuesday, March 10, 2026
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Rory Kit
Madrid
2 /10 Poor
Reviewed: Tuesday, March 10, 2026
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Sharon Walker
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Great experience, both pickup and return were very convenient.
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Hannah Laurie
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Good
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Audrey Turner
Madrid
8 /10 Very good
Reviewed: Tuesday, March 10, 2026
Quite good
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Renata Tate
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Very convenient
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Sandy Jenny
Madrid
2 /10 Poor
Reviewed: Tuesday, March 10, 2026
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Byron Bertie
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.
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David Noah
Madrid
2 /10 Poor
Reviewed: Tuesday, March 10, 2026
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Beatrice Daisy
Madrid
4 /10 Average
Reviewed: Tuesday, March 10, 2026
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Georgia Stuart
Madrid
8 /10 Very good
Reviewed: Tuesday, March 10, 2026
Transparent pricing with no hidden charges; good value for money.
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Miriam Lily
Madrid
8 /10 Very good
Reviewed: Tuesday, March 10, 2026
Only one person was allowed to drive. When I requested two people to drive, they charged me an extra 150 euros. Overall evaluation—acceptable.
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Everley Burke
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Highly professional and efficient.
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Tony Barrett
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Overall, it was satisfactory.
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Myra Lawrence
Madrid
2 /10 Poor
Reviewed: Tuesday, March 10, 2026
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Marsh Price
Madrid
6 /10 Average
Reviewed: Tuesday, March 10, 2026
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Simona Guy
Madrid
6 /10 Average
Reviewed: Tuesday, March 10, 2026
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John Bellamy
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
The rental car was excellent, compact enough to navigate narrow roads, and had great power.
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Cliff McCarthy
Madrid
8 /10 Very good
Reviewed: Tuesday, March 10, 2026
I scheduled a car pickup for 1:30 PM, but due to the large crowds during the Spring Festival, after completing the paperwork, the car was still not ready. I ended up waiting for over an hour and finally got the car close to 3 PM.
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Jared Swift
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
The vehicle was very new, and both pick-up and drop-off were extremely convenient.
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Lydia Scott
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Good service attitude, clear explanation of contract terms.
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Dave Will
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Excellent
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Gwendolyn Elinor
Madrid
6 /10 Average
Reviewed: Tuesday, March 10, 2026
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Rex Hearst
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Satisfied
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Dunn Raphael
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Excellent service.
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Luther Bruno
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Excellent
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Dana Haywood
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
The car had two issues: 1. Incorrect warning about low tire pressure. 2. Oil wasn't checked, resulting in being forced to add oil halfway through the trip.
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Amos Ella
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Very satisfied.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Tuesday, March 10, 2026
Excellent service with a really professional and attentive team, I’m super satisfied!
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