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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3556503050
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3556503050
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Hertz, Barajas Airport Car hire

Hertz 3000+ ratings, 25 reviews

Madrid, Spain

6.3 / 10 Average

Best Price Car Hire at Madrid–Barajas Airport(MAD)

Last updated on: February 17, 2025

Hertz - Barajas Airport Information, Car hire Instructions & Policies

Address

TERMINALS 1 AND 4,MADRID BARAJAS AIRPORT.,28042,ES

Telephone

+34902305230

Pick-up Instructions

The Hertz - Barajas Airport car hire location is in terminal

You can walk to the counter of Hertz - Barajas Airport car hire.

Serviced by Hertz. Hertz counters are located in Terminals 1 and 4 (T1 and T4), in the arrivals hall. The distance between Terminals 1 and 4 is 4.5km. The airport operates a free shuttle service between T4 and T1 approximately every 20 minutes. Flight number mandatory. Customers not arriving by flight or without an advance reservation please proceed to Terminal 4. *(T1) Please proceed to the counter in Terminal T1, you’ll find our notable yellow sign in arrivals hall 2, just in front of baggage claim. *(T2, T3) Customers arriving in Terminals T2 and T3 please proceed to the rental counter in Terminal T1. *(T4) The rental counter in T4 is located in the arrivals hall where all the car rental offices are located.

Drop-off Instructions

Please according to your departure terminal and your rental contract, return your vehicle to the drop point at T1 or T4. T1 return google map link: https://maps.app.goo.gl/r22marCmYqJ4nijb6 T4 Module B google map link: https://maps.app.goo.gl/B6o3i983Ae4RSsuQ8

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.121628 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Renault Scenic, Volvo S60 A4 Perf Volvo S90, I Chrysler 300, Mercedes Benz Gla 200, Mercedes E Class, Porsche Panamera Automatic Or Similar, Audi A5 Cabriolet, Land Rover Range Rover Sport, Bmw X 4 2.0 D, Volvo Xc60, Toyota Proace, Renault Clio 2 Places, Volkswagen Caddy, Renault Trafic, C4 Ford Transit Custom 8.3m3, Mercedes Sprinter Refrigerated, Crafter 20m3 Bodywork, Iveco Daily 12m3, Bmw X5

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in Spain

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Additional driver
Additional driver
Note that all drivers must provide their valid documentation.
EUR 15/day
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
EUR 17/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
EUR 14/day
Winter tires rental
Winter tires rental
Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.
EUR 49.59/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
EUR 14/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
EUR 15/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Andorra

Austria

Belgium

Denmark

Finland

France

Germany

Gibraltar

Italy

Show More

Andorra

Austria

Belgium

Denmark

Finland

France

Germany

Gibraltar

Italy

Liechtenstein

Luxembourg

Monaco

Netherlands

Norway

Portugal

The Republic of San Marino

Sweden

Switzerland

EUR 16 per rental
When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Dacia Duster,C Hr Hybrid-hybrid,

EUR 1015 for Byd Dolphin Extended Range,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Opel Corsa,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Bmw X1,Mercedes Amg Cla 45,

EUR 1162.12 for Jeep Renegade,

EUR 1191.92 for Peugeot 308,Renault Zoe-electric,

EUR 1200 for Chevrolet Aveo,Volkswagen Golf,Hyundai Grand I10,Renault Twingo,Fiat 500 Cabrio,Mercedes Smart For Two,

EUR 1400 for Citroen C4 Cactus,Opel Astra Automatic Or Similar,Toyota Auris,Description Not Available,Ford Galaxy,Peugeot 308, Hyundai I30 Automatic Or Similar,Skoda Octavia,Nissan Qashqai,Opel Grandland,Ford C-max,Mercedes-benz Cla Amg,Fiat 500,Skoda Octavia,Kia Sportage Automatico,Dacia Duster,Mystery Car Compact Or Larger,

EUR 1500 for Audi A6,

EUR 1508 for Kia Niro Hybrid Automatic, , Vehicle Registered In 2023,

EUR 1600 for Ford Tourneo Custom,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Volvo Xc60,Audi A3 Convertible,Bmw 3 Series,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Peugeot 508,Nissan Qashqai,

EUR 1080 for Hyundai Tucson Aut,

EUR 1200 for Cupra Born,Crossback E Tense-electric,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Volvo Xc60,Opel Grandland,Toyota Corolla Hatch,Audi Q5 Inc,Jaguar E-pace Autom.,Volvo Xc40 Aut,

EUR 2000 for I Chrysler 300,Volvo S60 A4 Perf Volvo S90,Mini Cooper Cabrio,Fiat Abarth Cabrio,Toyota Proace,

EUR 2800 for Bmw X 4 2.0 D,Land Rover Range Rover Sport,Volvo Xc90--4wd,Mercedes E Class,Mercedes Benz Gla 200,

EUR 2200 for Mercedes Glc,

EUR 3500 for BMW X5,

EUR 3000 for Polestar 2,Polestar 2,Model Y Lr,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris Hybrid,

EUR 750 for Renault Clio 2 Places,

EUR 775 for Ford Puma Hybrid,Polo Hb20,

EUR 790 for Vw Golf,Doblo 6 Seater,Jeep Renegade 1.6 Wt Or Similar,

EUR 800 for Volkswagen Caddy,

EUR 805 for Ford Focus Aut,Toyota Corolla,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Crafter 20m3 Bodywork,

EUR 880 for Mini Cooper Cabrio,Renault Megane Cabrio,Volkswagen Beetle,

EUR 900 for Renault Trafic,

EUR 950 for Mercedes Sprinter Refrigerated,C4 Ford Transit Custom 8.3m3,

EUR 1400 for Citroen C4 Cactus,

EUR 805 for Ford Focus Aut,

EUR 1200 for Chevrolet Aveo,

EUR 805 for Toyota Corolla,

EUR 1400 for Opel Astra Automatic Or Similar,

EUR 1200 for Volkswagen Golf,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Renault Megane Cabrio,

EUR 880 for Volkswagen Beetle,

EUR 1191.92 for Peugeot 308,

EUR 1400 for Toyota Auris,

EUR 1200 for Cupra Born,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Vw Golf,

EUR 1200 for Crossback E Tense-electric,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Hyundai Grand I10,

EUR 1191.92 for Renault Zoe-electric,

EUR 809 for Dacia Duster,

EUR 775 for Polo Hb20,

EUR 3000 for Polestar 2,

EUR 1800 for Volvo XC60,

EUR 1400 for Description Not Available,

EUR 1400 for Ford Galaxy,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Peugeot 308, Hyundai I30 Automatic Or Similar,

EUR 1400 for Skoda Octavia,

EUR 1400 for Nissan Qashqai,

EUR 1080 for C Hr Hybrid-hybrid,

EUR 1800 for Opel Grandland,

EUR 1400 for Opel Grandland,

EUR 950 for C4 Ford Transit Custom 8.3m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Ford C-max,

EUR 790 for Doblo 6 Seater,

EUR 1400 for Mercedes-benz Cla Amg,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Renegade 1.6 Wt Or Similar,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for I Chrysler 300,

EUR 2200 for Renault Megane,

EUR 2800 for Bmw X 4 2.0 D,

EUR 2800 for Land Rover Range Rover Sport,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Renault Twingo,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Cabrio,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Bmw 3 Series,

EUR 1110 for Bmw X1,

EUR 2000 for Mini Cooper Cabrio,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Toyota Proace,

EUR 1110 for Mercedes Amg Cla 45,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Peugeot 508,

EUR 1400 for Kia Sportage Automatico,

EUR 1400 for Dacia Duster,

EUR 1800 for Volvo Xc40 Aut,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Model Y Lr,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Mercedes E Class,

EUR 2800 for Mercedes Benz Gla 200,

EUR 1400 for Mystery Car Compact Or Larger,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Dacia Duster,C Hr Hybrid-hybrid,

EUR 1015 for Byd Dolphin Extended Range,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Opel Corsa,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Bmw X1,Mercedes Amg Cla 45,

EUR 1162.12 for Jeep Renegade,

EUR 1191.92 for Peugeot 308,Renault Zoe-electric,

EUR 1200 for Chevrolet Aveo,Volkswagen Golf,Hyundai Grand I10,Renault Twingo,Fiat 500 Cabrio,Mercedes Smart For Two,

EUR 1400 for Citroen C4 Cactus,Opel Astra Automatic Or Similar,Toyota Auris,Description Not Available,Ford Galaxy,Peugeot 308, Hyundai I30 Automatic Or Similar,Skoda Octavia,Nissan Qashqai,Opel Grandland,Ford C-max,Mercedes-benz Cla Amg,Fiat 500,Skoda Octavia,Kia Sportage Automatico,Dacia Duster,Mystery Car Compact Or Larger,

EUR 1500 for Audi A6,

EUR 1508 for Kia Niro Hybrid Automatic, , Vehicle Registered In 2023,

EUR 1600 for Ford Tourneo Custom,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Volvo Xc60,Audi A3 Convertible,Bmw 3 Series,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Peugeot 508,Nissan Qashqai,

EUR 1080 for Hyundai Tucson Aut,

EUR 1200 for Cupra Born,Crossback E Tense-electric,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Volvo Xc60,Opel Grandland,Toyota Corolla Hatch,Audi Q5 Inc,Jaguar E-pace Autom.,Volvo Xc40 Aut,

EUR 2000 for I Chrysler 300,Volvo S60 A4 Perf Volvo S90,Mini Cooper Cabrio,Fiat Abarth Cabrio,Toyota Proace,

EUR 2800 for Bmw X 4 2.0 D,Land Rover Range Rover Sport,Volvo Xc90--4wd,Mercedes E Class,Mercedes Benz Gla 200,

EUR 2200 for Mercedes Glc,

EUR 3500 for BMW X5,

EUR 3000 for Polestar 2,Polestar 2,Model Y Lr,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris Hybrid,

EUR 750 for Renault Clio 2 Places,

EUR 775 for Ford Puma Hybrid,Polo Hb20,

EUR 790 for Vw Golf,Doblo 6 Seater,Jeep Renegade 1.6 Wt Or Similar,

EUR 800 for Volkswagen Caddy,

EUR 805 for Ford Focus Aut,Toyota Corolla,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Crafter 20m3 Bodywork,

EUR 880 for Mini Cooper Cabrio,Renault Megane Cabrio,Volkswagen Beetle,

EUR 900 for Renault Trafic,

EUR 950 for Mercedes Sprinter Refrigerated,C4 Ford Transit Custom 8.3m3,

EUR 1400 for Citroen C4 Cactus,

EUR 805 for Ford Focus Aut,

EUR 1200 for Chevrolet Aveo,

EUR 805 for Toyota Corolla,

EUR 1400 for Opel Astra Automatic Or Similar,

EUR 1200 for Volkswagen Golf,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Renault Megane Cabrio,

EUR 880 for Volkswagen Beetle,

EUR 1191.92 for Peugeot 308,

EUR 1400 for Toyota Auris,

EUR 1200 for Cupra Born,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Vw Golf,

EUR 1200 for Crossback E Tense-electric,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Hyundai Grand I10,

EUR 1191.92 for Renault Zoe-electric,

EUR 809 for Dacia Duster,

EUR 775 for Polo Hb20,

EUR 3000 for Polestar 2,

EUR 1800 for Volvo XC60,

EUR 1400 for Description Not Available,

EUR 1400 for Ford Galaxy,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Peugeot 308, Hyundai I30 Automatic Or Similar,

EUR 1400 for Skoda Octavia,

EUR 1400 for Nissan Qashqai,

EUR 1080 for C Hr Hybrid-hybrid,

EUR 1800 for Opel Grandland,

EUR 1400 for Opel Grandland,

EUR 950 for C4 Ford Transit Custom 8.3m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Ford C-max,

EUR 790 for Doblo 6 Seater,

EUR 1400 for Mercedes-benz Cla Amg,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Renegade 1.6 Wt Or Similar,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for I Chrysler 300,

EUR 2200 for Renault Megane,

EUR 2800 for Bmw X 4 2.0 D,

EUR 2800 for Land Rover Range Rover Sport,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Renault Twingo,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Cabrio,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Bmw 3 Series,

EUR 1110 for Bmw X1,

EUR 2000 for Mini Cooper Cabrio,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Toyota Proace,

EUR 1110 for Mercedes Amg Cla 45,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Peugeot 508,

EUR 1400 for Kia Sportage Automatico,

EUR 1400 for Dacia Duster,

EUR 1800 for Volvo Xc40 Aut,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Model Y Lr,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Mercedes E Class,

EUR 2800 for Mercedes Benz Gla 200,

EUR 1400 for Mystery Car Compact Or Larger,

USD for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 km from Madrid–Barajas Airport

21.9 km from Cuatro Vientos Airport

Railway Stations

9.8 km from Chamartin Station

13.6 km from Atocha Train Station

Hotels

11.5 km from Eurostars Suites Mirasierra

12.3 km from Hotel Claridge Madrid

14.5 km from PYR se1ect Plaza Mayor II y III

Other Landmarks

10.4 km from Puerta De Europa

10.5 km from Torres Kio

10.6 km from Paseo De La Castellana

FIND ME A CHEAP RENTAL
Map view of Hertz Store Location
coordinates: 40.485103 -3.567528

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Location Images

Hertz-Barajas Airport-3543-store The Rental Desk
Hertz-Barajas Airport-3543-dropoff_guide Return Sign
Hertz-Barajas Airport-3543-telegraph The Sign
Guest Reviews

Total points： 6.3 / 10 Average

  • Vehicle condition: 1.0
  • Vehicle cleanliness: 0.9
  • Spaciousness: 1.2
  • Counter staff: 1.1
  • Pick-up location: 0.9
  • Drop-off location: 0.8
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins

  • A.Tandon

    Madrid

    8.7 /10 Very good

    Reviewed: Thursday, February 20, 2025

    I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.
    Read More >

  • 鈴木 るみ

    Madrid

    9.7 /10 Excellent

    Reviewed: Thursday, February 20, 2025

    スタッフがとても親切でした　わかりやすい説明をしてくれました！車の状態も最高でした！ハーツレンタカーはお勧めです！
    Read More >

  • J.L

    Madrid

    7.3 /10 Good

    Reviewed: Thursday, February 20, 2025

    Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional. El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
    Read More >

  • May Juliana

    Madrid

    10 /10 Excellent

    Reviewed: Thursday, February 20, 2025

    Hertz was easy to find, and the car was in good condition. I initially rented a Sportage, but there were none available, so they upgraded me to a BMW for free. That's the difference with big companies.
    Read More >

  • Diana Bert

    Madrid

    2 /10 Poor

    Reviewed: Thursday, February 20, 2025

    Quite disappointing. First, they didn't inform us that we couldn't drive a Mercedes, even though the system clearly showed it was available. Second, the gas station was quite far, and since the gas tank was one bar short, they charged us for a full tank. It seems like they are desperate to make money.
    Read More >

  • Dylan Aldridge

    Madrid

    6 /10 Average

    Reviewed: Thursday, February 20, 2025

    The service was excellent.
    Read More >

  • Vivian Crichton

    Madrid

    10 /10 Excellent

    Reviewed: Thursday, February 20, 2025

    Car pickup was very fast
    Read More >

  • Lynn Partridge

    Madrid

    2 /10 Poor

    Reviewed: Thursday, February 20, 2025

    There were hidden charges, and they even charged us for a late pickup because our flight was delayed....
    Read More >

  • Helen Emerson

    Madrid

    2 /10 Poor

    Reviewed: Thursday, February 20, 2025

    This was the worst car rental experience I've ever had. The staff tried to upsell and change the car model, which incurred additional costs. However, since the price increase was not significant, I let it go. I explicitly requested not to use a credit card for payment and asked to use a Euro bank card instead. While I was getting the money, the staff locked the door and ended their shift, ultimately charging my credit card. Communication was completely ineffective, and I was repeatedly hassled. It was extremely unpleasant.
    Read More >

  • Camille FitzGerald

    Madrid

    2 /10 Poor

    Reviewed: Thursday, February 20, 2025

    This was the worst car rental experience I've ever had. The staff at the store were pushy, trying to upsell and change the car model for additional costs. While the extra charges weren't too much, they ignored my clear request to pay with a Euro debit card instead of a credit card. The staff even locked the doors and left during my attempts to withdraw money, and ultimately charged my credit card. Communication was completely ineffective, and the whole process was extremely frustrating.
    Read More >

  • Fitch Euphemia

    Madrid

    10 /10 Excellent

    Reviewed: Thursday, February 20, 2025

    The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!
    Read More >

  • Abigail Harrod

    Madrid

    6 /10 Average

    Reviewed: Thursday, February 20, 2025

    The staff started working at 9:10 AM on Christmas, which is good. But the car model wasn't what I requested, not good. The car uses petrol, which is expensive, bad. I had to change the car towards the end of the trip, troublesome.
    Read More >

  • Humphrey Marlowe

    Madrid

    4 /10 Average

    Reviewed: Thursday, February 20, 2025

    The pickup information was different from what Zuzuche provided. The cross-border fee was said to be 16 euros on Zuzuche, but it was actually 30 euros. The insurance compensation from Zuzuche requires you to pay upfront.
    Read More >

  • Calvin Joan

    Madrid

    6 /10 Average

    Reviewed: Thursday, February 20, 2025

    The official translation provided by the rental platform was not accepted on site. They insisted I get a translation from the car rental company, which took a long time. I finally got the car after much hassle. Initially, they gave me a manual car, saying the staff entered the wrong info, making me wait an additional 30 minutes to get another car.
    Read More >

  • Joanna Shakespeare

    Madrid

    10 /10 Excellent

    Reviewed: Thursday, February 20, 2025

    Very good
    Read More >

  • Joan Hardy

    Madrid

    8 /10 Very good

    Reviewed: Thursday, February 20, 2025

    Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
    Read More >

  • Merle Gladstone

    Madrid

    2 /10 Poor

    Reviewed: Thursday, February 20, 2025

    Half a month after returning the car, I suddenly received an email saying the car was damaged and asking me to pay 390 euros. What a surprise! Luckily, I kept the rental receipt as evidence, or I would have been scammed! Always take photos and videos when picking up and dropping off the car, and keep the receipt for a long time. Avoid choosing Hertz or Thrifty!
    Read More >

  • Rory Kit

    Madrid

    2 /10 Poor

    Reviewed: Thursday, February 20, 2025

    When I rented the car, they first told me that the pickup sheet was not acceptable and that a voucher was required. After a long time, it turned out that the sheet was sufficient. I had already purchased full insurance, but they forced additional insurance on me. When I saw the printed receipt and asked them to remove it, they said it was not possible. It took an hour and a half to finally get the car. I will never use Hertz again.
    Read More >

  • Sharon Walker

    Madrid

    10 /10 Excellent

    Reviewed: Thursday, February 20, 2025

    Great experience, both pickup and return were very convenient.
    Read More >

  • Hannah Laurie

    Madrid

    10 /10 Excellent

    Reviewed: Thursday, February 20, 2025

    Good
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  • Audrey Turner

    Madrid

    8 /10 Very good

    Reviewed: Thursday, February 20, 2025

    Quite good
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  • Renata Tate

    Madrid

    10 /10 Excellent

    Reviewed: Thursday, February 20, 2025

    Very convenient
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  • Sandy Jenny

    Madrid

    2 /10 Poor

    Reviewed: Thursday, February 20, 2025

    They charged for fuel in advance, their English is poor, attitudes are just okay, and there's an extra fee for returning the car a day early.
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  • Byron Bertie

    Madrid

    10 /10 Excellent

    Reviewed: Thursday, February 20, 2025

    We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.
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  • David Noah

    Madrid

    2 /10 Poor

    Reviewed: Thursday, February 20, 2025

    I purchased full insurance and informed them I didn't need additional coverage, but they still added tire and glass insurance. I arrived early but couldn't pick up the car early. I was sick and had to wait for a long time. Eventually, I got frustrated and quickly finished the process to take the car.
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