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+44-2035140670
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+57-6017940262
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+52-7449800692
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+51-17009061
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+41-445514539
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+61-1800-507-258
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+90-850-390-7486
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+351-304500663
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+33-970019487
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+972-23752163
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8343548329
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8343548329
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Hertz, Barajas Airport Car hire

Hertz 3000+ ratings, 25 reviews

Madrid, Spain

6.3 / 10 Average

Best Price Car Hire at Madrid–Barajas Airport(MAD)

Last updated on: November 22, 2024

Hertz - Barajas Airport Information, Car hire Instructions & Policies

Address

TERMINALS 1 AND 4

Telephone

902305230

Pick-up Instructions

The Hertz - Barajas Airport car hire location is in terminal

You can walk to the counter of Hertz - Barajas Airport car hire.

Hertz counters are located in Terminals 1 and 4 (T1 and T4), in the arrivals hall. The distance between Terminals 1 and 4 is 4.5km. The airport operates a free shuttle service between T4 and T1 approximately every 20 minutes. Flight number mandatory. Customers not arriving by flight or without an advance reservation please proceed to Terminal 4. *(T1) Please proceed to the counter in Terminal T1, you’ll find our notable yellow sign in arrivals hall 2, just in front of baggage claim. *(T2, T3) Customers arriving in Terminals T2 and T3 please proceed to the rental counter in Terminal T1. *(T4) The rental counter in T4 is located in the arrivals hall where all the car rental offices are located.

Drop-off Instructions

Please according to your departure terminal and your rental contract, return your vehicle to the drop point at T1 or T4. T1 return google map link: https://maps.app.goo.gl/r22marCmYqJ4nijb6 T4 Module B google map link: https://maps.app.goo.gl/B6o3i983Ae4RSsuQ8

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.289235 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Citroen Gran C4 Picasso Diesel 5+2p, Porsche 718 Boxster, Bmw M440 Gran Coupé *model Guaranteed*, Mercedes S350d Amg Line Premium Plus - Make & Model Guaranteed, Luxury Elite, Porsche Panamera Automatic Or Similar, Audi Q7 Automatic Or Similar, Mercedes M-class, Volvo Xc60, 12 Seat Bus, Clio Cargo Van, Vw Caddy 3m3, Fiat Scudo Sx, Mercedes Sprinter 10m, Crafter20m3 With Platform-diesel, Daily Hayon 20m3, Iveco Daily 17m3, Bmw X5

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in Spain

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Additional driver
Additional driver
Note that all drivers must provide their valid documentation.
EUR 15/day
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
EUR 17/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
EUR 14/day
Winter tires rental
Winter tires rental
Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.
EUR 49.59/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
EUR 14/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
EUR 15/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Andorra

Austria

Belgium

Denmark

Finland

France

Germany

Gibraltar

Italy

Show More

Andorra

Austria

Belgium

Denmark

Finland

France

Germany

Gibraltar

Italy

Liechtenstein

Luxembourg

Monaco

Netherlands

Norway

Portugal

The Republic of San Marino

Sweden

Switzerland

EUR 16 per rental
When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Renault Arkana Hybrid Aut,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Opel Crossland X,

EUR 1080 for Ford Kuga,

EUR 1102.53 for Opel Corsa,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Peugeot 3008,

EUR 1162.12 for Compact,

EUR 1191.92 for Cupra Cu Leon Sports Tourer,Renault Zoe,

EUR 1200 for Toyota Corolla,Peugeot 308,Opel Corsa,Toyota Aygo,Fiat 500 Cabrio,Mercedes Smart For Two,

EUR 1400 for Vw Golf,Ford Focus,Caddy Maxi Life,Opel Zafira 5+2 Or Similar,Fiat Pulse Audace,Mercedes Classe A Automatique,Mg Hs,Nissan Qashqai,Renault Kadjar,Tcross 10 Tsi Renegade,Fiat 500 Electric,Hyundai Hb20 Vision,Nissan Qashqai, Peugeot 2008 Automatic Or Sim,Nissan X Trail,Mercedes-benz S-klasse,

EUR 1500 for Mercedes C Class - Bmw 3 Series - Audi A4, 4 Doors, Manual, Premium, Air-con,

EUR 1508 for Compact Elite,

EUR 1600 for Ford Tourneo Custom,

EUR 1800 for Mini One Cabrio Automatic O Similar,Volvo Xc60,Audi A3 Convertible,Holden Commodore,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Volkswagen Virtus,Nissan Qashqai,

EUR 1080 for Renault Arkana,

EUR 1200 for Mini Cooper Se,Crossback E Tense,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Volvo Xc60,Peugeot 3008,Bmw Serie 2,V5 Audi Q5 Inc. Gps,Jaguar E-pace Autom.,Standard,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,Porsche 718 Boxster,Audi A5 4x4 Convertible Gps,Fiat Abarth Cabrio,12 Seat Bus,

EUR 2800 for Mercedes M-class,Audi Q7 Automatic Or Similar,Volvo Xc90--4wd,Luxury Elite,Mercedes S350d Amg Line Premium Plus - Make & Model Guaranteed,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for Tesla Model Y,Polestar 2,Mod Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Aqua,

EUR 750 for Clio Cargo Van,

EUR 775 for Ford Puma Hybrid,Economy,

EUR 790 for Audi A3,Ford S-max,Volkswagen Taigo,

EUR 800 for Vw Caddy 3m3,

EUR 805 for Chevrolet Lacetti,Hyundai Ioniq,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,

EUR 900 for Fiat Scudo Sx,

EUR 950 for Crafter20m3 With Platform-diesel,Mercedes Sprinter 10m,

EUR 1400 for Vw Golf,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Toyota Corolla,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Ford Focus,

EUR 1200 for Peugeot 308,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 1191.92 for Cupra Cu Leon Sports Tourer,

EUR 1200 for Mini Cooper Se,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Bmw Serie 1,

EUR 790 for Audi A3,

EUR 1200 for Crossback E Tense,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Opel Corsa,

EUR 1191.92 for Renault Zoe,

EUR 775 for Economy,

EUR 3000 for Tesla Model Y,

EUR 1800 for Volvo XC60,

EUR 1400 for Caddy Maxi Life,

EUR 1400 for Opel Zafira 5+2 Or Similar,

EUR 3000 for Polestar 2,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Fiat Pulse Audace,

EUR 1400 for Mercedes Classe A Automatique,

EUR 1400 for Mg Hs,

EUR 1080 for Renault Arkana Hybrid Aut,

EUR 1800 for Peugeot 3008,

EUR 1400 for Nissan Qashqai,

EUR 950 for Mercedes Sprinter 10m,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Renault Kadjar,

EUR 790 for Ford S-max,

EUR 1400 for Tcross 10 Tsi Renegade,

EUR 1800 for Bmw Serie 2,

EUR 1800 for V5 Audi Q5 Inc. Gps,

EUR 790 for Volkswagen Taigo,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,

EUR 2200 for Mercedes E-class,

EUR 2800 for Mercedes M-class,

EUR 2800 for Audi Q7 Automatic Or Similar,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Porsche 718 Boxster,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500 Cabrio,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Holden Commodore,

EUR 2000 for Audi A5 4x4 Convertible Gps,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for 12 Seat Bus,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Volkswagen Virtus,

EUR 1400 for Hyundai Hb20 Vision,

EUR 1400 for Nissan Qashqai, Peugeot 2008 Automatic Or Sim,

EUR 1400 for Nissan X Trail,

EUR 1800 for Standard,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Mod Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Luxury Elite,

EUR 2800 for Mercedes S350d Amg Line Premium Plus - Make & Model Guaranteed,

EUR 1400 for Mercedes-benz S-klasse,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Renault Arkana Hybrid Aut,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Opel Crossland X,

EUR 1080 for Ford Kuga,

EUR 1102.53 for Opel Corsa,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Peugeot 3008,

EUR 1162.12 for Compact,

EUR 1191.92 for Cupra Cu Leon Sports Tourer,Renault Zoe,

EUR 1200 for Toyota Corolla,Peugeot 308,Opel Corsa,Toyota Aygo,Fiat 500 Cabrio,Mercedes Smart For Two,

EUR 1400 for Vw Golf,Ford Focus,Caddy Maxi Life,Opel Zafira 5+2 Or Similar,Fiat Pulse Audace,Mercedes Classe A Automatique,Mg Hs,Nissan Qashqai,Renault Kadjar,Tcross 10 Tsi Renegade,Fiat 500 Electric,Hyundai Hb20 Vision,Nissan Qashqai, Peugeot 2008 Automatic Or Sim,Nissan X Trail,Mercedes-benz S-klasse,

EUR 1500 for Mercedes C Class - Bmw 3 Series - Audi A4, 4 Doors, Manual, Premium, Air-con,

EUR 1508 for Compact Elite,

EUR 1600 for Ford Tourneo Custom,

EUR 1800 for Mini One Cabrio Automatic O Similar,Volvo Xc60,Audi A3 Convertible,Holden Commodore,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Volkswagen Virtus,Nissan Qashqai,

EUR 1080 for Renault Arkana,

EUR 1200 for Mini Cooper Se,Crossback E Tense,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Volvo Xc60,Peugeot 3008,Bmw Serie 2,V5 Audi Q5 Inc. Gps,Jaguar E-pace Autom.,Standard,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,Porsche 718 Boxster,Audi A5 4x4 Convertible Gps,Fiat Abarth Cabrio,12 Seat Bus,

EUR 2800 for Mercedes M-class,Audi Q7 Automatic Or Similar,Volvo Xc90--4wd,Luxury Elite,Mercedes S350d Amg Line Premium Plus - Make & Model Guaranteed,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for Tesla Model Y,Polestar 2,Mod Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Aqua,

EUR 750 for Clio Cargo Van,

EUR 775 for Ford Puma Hybrid,Economy,

EUR 790 for Audi A3,Ford S-max,Volkswagen Taigo,

EUR 800 for Vw Caddy 3m3,

EUR 805 for Chevrolet Lacetti,Hyundai Ioniq,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,

EUR 900 for Fiat Scudo Sx,

EUR 950 for Crafter20m3 With Platform-diesel,Mercedes Sprinter 10m,

EUR 1400 for Vw Golf,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Toyota Corolla,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Ford Focus,

EUR 1200 for Peugeot 308,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 1191.92 for Cupra Cu Leon Sports Tourer,

EUR 1200 for Mini Cooper Se,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Bmw Serie 1,

EUR 790 for Audi A3,

EUR 1200 for Crossback E Tense,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Opel Corsa,

EUR 1191.92 for Renault Zoe,

EUR 775 for Economy,

EUR 3000 for Tesla Model Y,

EUR 1800 for Volvo XC60,

EUR 1400 for Caddy Maxi Life,

EUR 1400 for Opel Zafira 5+2 Or Similar,

EUR 3000 for Polestar 2,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Fiat Pulse Audace,

EUR 1400 for Mercedes Classe A Automatique,

EUR 1400 for Mg Hs,

EUR 1080 for Renault Arkana Hybrid Aut,

EUR 1800 for Peugeot 3008,

EUR 1400 for Nissan Qashqai,

EUR 950 for Mercedes Sprinter 10m,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Renault Kadjar,

EUR 790 for Ford S-max,

EUR 1400 for Tcross 10 Tsi Renegade,

EUR 1800 for Bmw Serie 2,

EUR 1800 for V5 Audi Q5 Inc. Gps,

EUR 790 for Volkswagen Taigo,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,

EUR 2200 for Mercedes E-class,

EUR 2800 for Mercedes M-class,

EUR 2800 for Audi Q7 Automatic Or Similar,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Porsche 718 Boxster,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500 Cabrio,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Holden Commodore,

EUR 2000 for Audi A5 4x4 Convertible Gps,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for 12 Seat Bus,

EUR 1800 for Jaguar E-pace Autom.,

EUR 1010 for Volkswagen Virtus,

EUR 1400 for Hyundai Hb20 Vision,

EUR 1400 for Nissan Qashqai, Peugeot 2008 Automatic Or Sim,

EUR 1400 for Nissan X Trail,

EUR 1800 for Standard,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Mod Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Luxury Elite,

EUR 2800 for Mercedes S350d Amg Line Premium Plus - Make & Model Guaranteed,

EUR 1400 for Mercedes-benz S-klasse,

USD for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 km from Madrid–Barajas Airport

21.9 km from Cuatro Vientos Airport

Railway Stations

9.8 km from Chamartin Station

13.6 km from Atocha Train Station

Hotels

11.5 km from Eurostars Suites Mirasierra

12.3 km from Hotel Claridge Madrid

14.5 km from PYR se1ect Plaza Mayor II y III

Other Landmarks

10.4 km from Puerta De Europa

10.5 km from Torres Kio

10.6 km from Paseo De La Castellana

FIND ME A CHEAP RENTAL
Map view of Hertz Store Location
coordinates: 40.485103 -3.567528

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Location Images

Hertz-Barajas Airport-3543-dropoff_guide Return Sign
Hertz-Barajas Airport-3543-store The Rental Desk
Hertz-Barajas Airport-3543-telegraph The Sign
Guest Reviews

Total points： 6.3 / 10 Average

  • Vehicle condition: 1.0
  • Vehicle cleanliness: 0.9
  • Spaciousness: 1.2
  • Counter staff: 1.1
  • Pick-up location: 0.9
  • Drop-off location: 0.8
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins

  • A.Tandon

    Madrid

    8.7 /10 Very good

    Reviewed: Monday, November 25, 2024

    I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.
    Read More >

  • 鈴木 るみ

    Madrid

    9.7 /10 Excellent

    Reviewed: Monday, November 25, 2024

    スタッフがとても親切でした　わかりやすい説明をしてくれました！車の状態も最高でした！ハーツレンタカーはお勧めです！
    Read More >

  • J.L

    Madrid

    7.3 /10 Good

    Reviewed: Monday, November 25, 2024

    Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional. El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
    Read More >

  • May Juliana

    Madrid

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    Hertz was easy to find, and the car was in good condition. I initially rented a Sportage, but there were none available, so they upgraded me to a BMW for free. That's the difference with big companies.
    Read More >

  • Diana Bert

    Madrid

    2 /10 Poor

    Reviewed: Monday, November 25, 2024

    Quite disappointing. First, they didn't inform us that we couldn't drive a Mercedes, even though the system clearly showed it was available. Second, the gas station was quite far, and since the gas tank was one bar short, they charged us for a full tank. It seems like they are desperate to make money.
    Read More >

  • Dylan Aldridge

    Madrid

    6 /10 Average

    Reviewed: Monday, November 25, 2024

    The service was excellent.
    Read More >

  • Vivian Crichton

    Madrid

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    Car pickup was very fast
    Read More >

  • Lynn Partridge

    Madrid

    2 /10 Poor

    Reviewed: Monday, November 25, 2024

    There were hidden charges, and they even charged us for a late pickup because our flight was delayed....
    Read More >

  • Helen Emerson

    Madrid

    2 /10 Poor

    Reviewed: Monday, November 25, 2024

    This was the worst car rental experience I've ever had. The staff tried to upsell and change the car model, which incurred additional costs. However, since the price increase was not significant, I let it go. I explicitly requested not to use a credit card for payment and asked to use a Euro bank card instead. While I was getting the money, the staff locked the door and ended their shift, ultimately charging my credit card. Communication was completely ineffective, and I was repeatedly hassled. It was extremely unpleasant.
    Read More >

  • Camille FitzGerald

    Madrid

    2 /10 Poor

    Reviewed: Monday, November 25, 2024

    This was the worst car rental experience I've ever had. The staff at the store were pushy, trying to upsell and change the car model for additional costs. While the extra charges weren't too much, they ignored my clear request to pay with a Euro debit card instead of a credit card. The staff even locked the doors and left during my attempts to withdraw money, and ultimately charged my credit card. Communication was completely ineffective, and the whole process was extremely frustrating.
    Read More >

  • Fitch Euphemia

    Madrid

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!
    Read More >

  • Abigail Harrod

    Madrid

    6 /10 Average

    Reviewed: Monday, November 25, 2024

    The staff started working at 9:10 AM on Christmas, which is good. But the car model wasn't what I requested, not good. The car uses petrol, which is expensive, bad. I had to change the car towards the end of the trip, troublesome.
    Read More >

  • Humphrey Marlowe

    Madrid

    4 /10 Average

    Reviewed: Monday, November 25, 2024

    The pickup information was different from what Zuzuche provided. The cross-border fee was said to be 16 euros on Zuzuche, but it was actually 30 euros. The insurance compensation from Zuzuche requires you to pay upfront.
    Read More >

  • Calvin Joan

    Madrid

    6 /10 Average

    Reviewed: Monday, November 25, 2024

    The official translation provided by the rental platform was not accepted on site. They insisted I get a translation from the car rental company, which took a long time. I finally got the car after much hassle. Initially, they gave me a manual car, saying the staff entered the wrong info, making me wait an additional 30 minutes to get another car.
    Read More >

  • Joanna Shakespeare

    Madrid

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    Very good
    Read More >

  • Joan Hardy

    Madrid

    8 /10 Very good

    Reviewed: Monday, November 25, 2024

    Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
    Read More >

  • Merle Gladstone

    Madrid

    2 /10 Poor

    Reviewed: Monday, November 25, 2024

    Half a month after returning the car, I suddenly received an email saying the car was damaged and asking me to pay 390 euros. What a surprise! Luckily, I kept the rental receipt as evidence, or I would have been scammed! Always take photos and videos when picking up and dropping off the car, and keep the receipt for a long time. Avoid choosing Hertz or Thrifty!
    Read More >

  • Rory Kit

    Madrid

    2 /10 Poor

    Reviewed: Monday, November 25, 2024

    When I rented the car, they first told me that the pickup sheet was not acceptable and that a voucher was required. After a long time, it turned out that the sheet was sufficient. I had already purchased full insurance, but they forced additional insurance on me. When I saw the printed receipt and asked them to remove it, they said it was not possible. It took an hour and a half to finally get the car. I will never use Hertz again.
    Read More >

  • Sharon Walker

    Madrid

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    Great experience, both pickup and return were very convenient.
    Read More >

  • Hannah Laurie

    Madrid

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    Good
    Read More >

  • Audrey Turner

    Madrid

    8 /10 Very good

    Reviewed: Monday, November 25, 2024

    Quite good
    Read More >

  • Renata Tate

    Madrid

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    Very convenient
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  • Sandy Jenny

    Madrid

    2 /10 Poor

    Reviewed: Monday, November 25, 2024

    They charged for fuel in advance, their English is poor, attitudes are just okay, and there's an extra fee for returning the car a day early.
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  • Byron Bertie

    Madrid

    10 /10 Excellent

    Reviewed: Monday, November 25, 2024

    We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.
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  • David Noah

    Madrid

    2 /10 Poor

    Reviewed: Monday, November 25, 2024

    I purchased full insurance and informed them I didn't need additional coverage, but they still added tire and glass insurance. I arrived early but couldn't pick up the car early. I was sick and had to wait for a long time. Eventually, I got frustrated and quickly finished the process to take the car.
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