Very satisfied

The service was excellent. The pickup location was downtown, very convenient. The vehicle provided was very new, a CRV. They also reminded us to set the navigation to avoid toll roads.

The rental company's store is good, located on La Trobe Road in Melbourne, a relatively busy street for car rentals. Overall, the store isn't hard to find. The issue is the seating; there aren't enough seats and the queue is quite long. Having more chairs or a ticketing system would be helpful. Since it was Chinese New Year, there were many renters, mostly through QEEQ, and each customer took a long time to process due to language barriers, averaging at least 20 minutes, sometimes even 30. The company should train their staff better to improve efficiency.

Was ok pick up process was ok

Really good service on pick up.