Everything was pretty good overall. The only issue was there weren’t enough staff—when we arrived earlier than our reserved time, no one was on duty. Make sure you plan your reservation time carefully in advance.

The experience was excellent. The car pickup process was very smooth, and they even upgraded me to an ID.7 for free. The experience was exceptional—the car was well-equipped and brand new. It's located right inside Tromsø Airport, very easy to find.

When confirming the car rental, the initial payment was listed as 9,215 RMB (9,958 HKD). However, the actual transaction was processed in USD, resulting in a first payment of 10,251.98 HKD, which is 298.98 HKD higher than expected. I find this unreasonable because the company explicitly showed the amount as 9,215 RMB, equivalent to 9,958 HKD. Additionally, when picking up the car, both the exterior and interior of the vehicle were rather dirty. Other than that, everything else was satisfactory.

The condition of the car was excellent, and the pick-up and drop-off process at the airport branch was very convenient.

Satisfied