The car is new and quite good.

The staff, who was Black, insisted that I buy more insurance, which felt unnecessary.

Found the rear bumper damaged when picking up the car; they quickly replaced it with another vehicle. Returning the car took less than 5 minutes!

I waited almost an hour to pick up the car. I rented two identical cars, but was only given one of the reserved models. The other one, which was said to be the same class, was significantly shorter, making it very inconvenient. The car was handed to me without being cleaned, and the rear air conditioning was very poor in the hot California weather. The windshield wipers did not work properly, and the car lacked power. If I didn't compare the two cars side by side, it might have been fine, but the differences were too obvious. I requested a car change three times, but there were no available vehicles. Very disappointed, it seriously impacted my trip.

They added extra insurance, claiming it's required by law. Is that true?