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Live chat Email us Service Code: 4318756320
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4318756320
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Reviewed: Sat, Jul 13, 2024
About AVIS: 2.0 /10
I have rented cars a few times before, and Barcelona Airport in Spain is the worst. I saw many reviews online saying that they rip off Chinese customers, either by forcing you to buy extra insurance at pick-up or by charging ridiculous fees for minor damages when returning the car. At the AVIS Barcelona Airport branch, I returned the car during business hours and requested an on-the-spot inspection, but the staff kept saying they were about to leave and asked me to leave the keys in a box. The next morning, I received a text message on the flight saying that my credit card was charged 678.91 euros due to damages. I'm sure I drove carefully and there were no damages. I have photos from the time of pick-up, and now we are going back and forth. Even though I bought full insurance, which should have been handled by the insurance company, I feel it is unfair to be falsely accused like this.
About QEEQ: 10.0 /10

Relevant Reviews on AVIS Barcelona Sants Train Station

Ursula Landon

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Reviewed: Thu, Oct 3, 2019
“Barcelona - Valencia - Madrid”
About AVIS: 4.0 /10
Average. The rental company didn't inform me in advance through any channel that I needed to bring two credit cards. They insisted, 'no card, no car,' which made me very angry. No matter how I explained or offered to pay a cash deposit, it didn't help. I had no choice but to return to the hotel to get another credit card. But what if I hadn't brought another one when I left the country? Would I have paid but not gotten the car? Unbelievable.

Lambert Southey

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Reviewed: Fri, Sep 14, 2018
“Barcelona to Valencia to Malaga to Algeciras (half-day trip to Ceuta in North Africa) to Ronda to Se”
About AVIS: 10.0 /10
Hardly any queues
About QEEQ: 10.0 /10

Maxwell Carpenter

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Reviewed: Sun, Feb 12, 2017
“Barcelona-Madrid-Zaragoza-Seville-Cape Roca-Lisbon-Porto”
About AVIS: 10.0 /10
The procedures were very smooth. They changed the pickup location to one closer to my hotel directly at the pickup site. However, the in-store staff suggested buying full insurance, which was quite expensive. The cost of full insurance for 9 days was the same as 9 days of car rental. Everything else was great. The car was relatively new.
About QEEQ: 10.0 /10

Pearl Sailsbury

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Reviewed: Tue, Aug 26, 2014
About AVIS: 10.0 /10
The company's service is good, the procedures were handled quickly, and there are plenty of vehicles. I booked a Golf but received a brand new BMW 318 instead. They did not excessively upsell insurance products at the counter. Overall, I am satisfied.
About QEEQ: 10.0 /10

Jason Burne-Jones

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Reviewed: Tue, Mar 10, 2015
About AVIS: 10.0 /10
I always use Avis when renting a car abroad. It's pretty good, but sometimes their process is quite slow.
About QEEQ: 10.0 /10

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