The car rental company is overall good, and the vehicle provided was in excellent condition. However, there was an issue with information transfer; they claimed we hadn't purchased insurance and required additional payment for it before allowing us to take the car (QEEQ covered the cost in advance after receiving the formal invoice).
The car rental company provided excellent service. Despite the language barrier, they patiently explained everything and used translation software to ensure clear communication. The vehicle matched the reservation and was in great condition.
The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.
About QEEQ:10.0/10
All good. Even when I had a slight issue, it was sorted quickly.
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