perfect First time experience

ケアンズ空港ではhertzのカウンターで受け取りでした。スムーズに対応してくれたので10分ほどで手続きが終わり、車に乗り込めした。 返却時もhertz専用の返却駐車場があるのでそちらに停めると係員がすぐ来てくれました。 傷チェックをして2.3分で返却処理は終わります。 帰りの傷チェックは結構適当で軽ーく車体を見回って終わりだったので少し不安でしたが特に追加チャージはされてないので大丈夫でした。

Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take. Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30. Staff was very friendly for pickup. Overall, very smooth and will rent again.

とてもスムーズに借りることができました。

今回、値下げプロテクターの恩恵はなかったですが、良い機能だと思います。価格や評価を比較して予約できてよかったです。

Cheapest price for the rental I could find on the internet. Quick service at pick up. Location right at airport at drop off. Will book through this website again next time.

Our flight arrived late at 2am in the morning just as the Hertz counter was closing. We were given our keys and took out top insurance offered by your staff member. After a long walk to the vehicle we realized how damaged the car was but it was too late to go back as the counter was closed. We paid top insurance for car that was likely uninsurable due to its condition, balled tyres, dents and panel damage all over the car- the car was completely unsafe particularly for the weather but also the long road trips we had planned. We phoned to complian an the lady sounded completely uninterested. We were told the manager would phone us to discuss but received no contact. We are completely unhappy with the service and condition of the car and the amount we paid to insure a vehicle that was already in such poor condition.