“Flight was cancelled and trying to get reservation changed was difficult. Wait time for rental was l”
About Routes:6.7/10
The Car ordered was not available but an upgrade was offered at no fee.
Cars were clean and new. Did not like that contract had miles per day usage but routes charges .50 per mile over 200 not the contracted amount.
Service at routes was less than ideal.
“You guys have to improve the staff members specially the young kid on the front desk.”
About Routes:5.0/10
First of all, I got had to wait over 1h to get the shuttle bus from the airport and I had to call three times to finnaly get picked up and once I got to the pickup location the young kid in the counter was so roud very and kep saying I have nothing else to do and that's all we have! So I booked a small sedan car but instead he gives me a pickup truck that use a lot of gaz I use to put 40$ a day just gaz and get over charged for the insurance.
The worst experience ever!
the car was dirty, smelly from cigarettes, and the fuel wasn't on full (half way to the other bar),
When i returned the car, the young guy that was checking me out was rude ( I think his name is Edward- not sure).
.I'm renting cars for years, all over the world, and never had this experience.
I wrote them an email about it (1st time I ever send an email about this kind of situation).
I really hope that they will find a way to compensate me.
Our car was supposed to be a large SUV we got a mini van... the place is off site which is a bit inconvenient the hours are not great for a super early flight. The customer service was great the agents were super nice.
“Great price and upgraded vehicle, but terrible pickup”
About Routes:7.3/10
Waited a LONG time to get the car. Apparently the employees were on break in the back room and couldn't be bothered by the long line at the desk.
About QEEQ:8.0/10
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Customer Service
Terrible
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