Waited for over an hour for shuttle after calling 3 times. Driver and desk clerk gave opposing stori
G.Lund
United States
Reviewed: Wed, Feb 27, 2019
About Routes:4.0/10
Staff not friendly, can’t tell the difference between white and grey colours. Staff slow to give service. No compilation for waiting for waiting a total of 2 hours for shuttle.
From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.
Hi, it was the first time that I was told by any car rental company that they would not take the car insurance on a credit card. I heard that in Mexico, but never in US.
Like: Marlene was very informative and God is in our vehicle rather quickly Dislike: The only drawback was that it was not at the airport
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Customer Service
Waited for over an hour for shuttle after calling 3 times. Driver and desk clerk gave opposing stori
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View more >Dislike: The only drawback was that it was not at the airport