Excellent

Overall satisfied, but the car pickup process was a bit vague—the staff just marked an area on the paper and wasn't very clear. Later, I figured out that I could pick any car from that area. Additionally, leaving the garage at night was particularly slow.

Average

I returned the car with a full tank, but they still charged me $57 for fuel and made me call customer service myself. Only refunded $51. Previously, they even tried to scam me by saying their fuel was cheap and to return the car with an empty tank. Absolutely shameless.

Forced insurance upselling, small company, long wait times for the car and long processing times, over an hour. Few service locations in other areas, strongly advised not to use. Even calling the customer service hotline was useless; they pushed the idea that more insurance means better protection. In the end, it was not as cost-effective as renting a larger car with full insurance.