Worst car rental experience ever. Charged a lot extra and had to spend 1 week sorting out.

Got a citreon C3 great little round around for the Amalfi coast hills.

Great Service

All was as expected. We got a nice clean car and there were no complications with vehicle pickup / dropoff. Firefly was OK.

Although the scores reflect positively on Firefly, they are very misguiding to my experience with them. We had a situation where the valet service we used to park the car had lost our key. No 24 hour line to call and no help offered. We were fortunate the valet staff went above and beyond to help getting us back to our hotel and carry on our plans the following morning by offering to be our 'taxi' until the key was returned which they chased up. Firefly offered no assistance at all nor showed any concern that a key to one of their vehicles was missing.

The car was dirty and full of dints and scratches to the bodywork. The inside was well worn. The Firefly desk was closed and we had to use the Hertz desk. The Firefly cars were parked at the back of the car rental car park and as stated our car was dirty. It definitely gave the impression that Firefly used the old Hertz fleet.

Had to wait 1:47 hours to pick up the car