Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.
No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.
it was not easy to find the shuttle; although all companies outside airport had same space for pickup; other companies were running more shuttles with fewer clients, yours was quite full ; which meant that more people appreciated the price offered;
Everything was perfect except for one thing: The windshield wiper fluid ran out after just a few sprays of fluid. During one drive a bunch of insects hit the windshield and there was not enough fluid to clean it off. I had to stop at a gas station and do it myself.
About QEEQ:10.0/10
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