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Live chat Email us Service Code: 3059388174
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Reviewed: Tue, Jul 2, 2019
About Routes: 6.3 /10
Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Orlando Airport

P.Carithers

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jun 20, 2019
“Price for product was great.”
About Routes: 8.0 /10
We waited about an hour for pick up at the airport. About another hour to get the rental process complete. Staff was helpful but very busy. Drop off and wait for shuttle back to airport was great.
About QEEQ: 8.0 /10

M.Washington

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Economy | Kia Rio or similar
Reviewed: Wed, Feb 6, 2019
“ABSOLUTELY TERRIBLE SERVICE/SCAM ON PRICING BY ROUTE”
About Routes: 3.3 /10
The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.

T.Colby

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Jan 23, 2019
“The first employee was not very good at customer,service would not even let me use the phone The sec”
About Routes: 8.3 /10
The first vehicle i got was terrible, i should have never been given. I had to go back and return. Off road jeep terrible comfort and on gas.

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Economy | Kia Rio or similar
Reviewed: Tue, Jan 15, 2019
“Awesome”
About Routes: 10.0 /10
Great staff, very polite and helpful. They are not pushy like other places.
About QEEQ: 10.0 /10

D.McWilliams

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Economy | Kia Rio or similar
Reviewed: Sat, Jun 30, 2018
“I was very pleased with the service that was given.”
About Routes: 10.0 /10
Like: Pick up was the slowest part, but was good. Check in was fast. I received a free upgrade as what I had reserved was already taken. For as new as they are, things were smooth. The staff were polite and knew what they were doing.

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