Car was great! Excellent condition. The only problem is I had a flight to catch at 6:45 and Routes did not open until 6am which I was not aware of. I assumed there would be a drop box and or instructions on what to do if you have an early flight. There was no drop box to leave the key and car. If this were available I would strongly recommend routes, otherwise if you have an early flight to catch you might want to look elsewhere. It was a great experience minus the drop off mishap.

We booked a minivan but Routes did not have that available when we went to pick up our car. The best option they could give us was 5 seater SUV. Since we had already paid for car rental, we had no choice left. Poor service.

We waited for over an hour to be picked up at the airport. I called several times, but the call wasn't answered each time. As you can imagine, this was a bit distressing on arriving in a foreign country. The car itself was fine, apart from one of the tires was inflated to only 21psi, the others were 46psi. I didn't notice this until we started driving so I had to inflate this twice during the car hire. The brakes on the car were quite poor as well. Routes attempted to sell us a car toll sticker for $12 a day, saying that there were many toll roads in Orlando. We didn't have to pay a single toll, despite driving every day of our holidays.

The staff at the counter was great courteous, friendly and capable. The shuttle driver was great offering help answering question and providing recommendations on attractions Great staff

Like: Was very easy and smooth transaction.
Dislike: That i couldn't stay in it longer.