Not bad, no need to worry, just communicate properly. Acceleration pass service fee is $14.99 per day based on the number of rental days, regardless of whether you use toll roads or not. This can add up. They added insurance when I picked up the car, but after communication, we cancelled the unnecessary coverage. I mistook a 4 for a 9 in the parking spot number and took the wrong car. The staff at the exit noticed and had me wait while they brought the correct car. They were quite nice, thanks.
The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.
The staff were very patient and the recommended additional options were quite practical. Pickup was very convenient with a good selection of vehicles, all in excellent condition. Overall, very satisfied.
About QEEQ:8.0/10
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