There were few reception staff, and additional charges were not disclosed beforehand. At Dollar, we requested a toll pass box but were charged $115 without prior notice. The first car they gave us had a hole in the front windshield, which was also not mentioned in advance. We had to drive back to the airport to exchange it, and they gave us a nice-looking blue car. However, possibly due to this, the rearview mirror cover was stolen. We reported it to the police, and it took an entire morning to sort it out. Fortunately, we had already purchased insurance.
Overall, the service was pretty good, but the wait time to get the car when picking it up was too long, and the vehicle was different from the one booked. There was a need to wait for the originally reserved car, but they provided a better class car, which was nice. Returning the car was convenient and the release of the pre-authorization amount was quick. The customer service was very cooperative and responded to questions promptly.
We had an issue with the first hire car as it broke down. We had to make several calls to the Dollar Customer Service line over a 3 hour period trying to organise the car to be towed (and I've just had a phone bill for £115!). So not the best experience.
About QEEQ:10.0/10
No issues.
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