Very good, no upselling

This company scammed us by saying toll roads cannot be paid with cash and cannot be avoided. They tricked us into renting an eToll, costing us $104.98. Later, we discovered that tolls could be paid with cash and, most importantly, could be avoided. In the same area, we exchanged cars and did not rent an eToll. Instead, we used Google Maps to successfully avoid toll roads. If it weren't for the company's staff firmly claiming that toll roads couldn't be avoided, we wouldn't have rented the eToll and wouldn't have wasted this money.

The service attitude of Dollar was decent, and the wait time wasn't too long. However, they didn’t explain additional clauses in the rental contract carefully, causing customers to spend extra money unnecessarily.

Collection was over 1hr, and drop off was easy but I was overcharged for something I am now waiting to hear from. When collected car, was not clean inside, could do with a better clean next time .

All ok fast respond !

Like: Our car hire from Dollar was processed quickly, efficiently and customer service was excellent. We were able to pick up our car and travel to our destination with no problems.
Dislike: .