Overall experience was great

Around 7 PM local time in the UK, the car broke down while driving. It delayed us until noon the next day. The rental company offered no compensation. Very disappointing!

The car rental company's service was quite good, but the vehicle was not the one we reserved online. We booked a Peugeot 5008, but when we arrived, they informed us that it was no longer available. We had to accept a Citroën C4 Picasso. After accommodating 7 people, the trunk space became very limited, so we ended up driving in relatively cramped conditions for the entire 13-day trip.

Great, the procedures were even simpler and more convenient than expected. The car was in good condition, almost brand new.

Counter staff were excellent and the drop off was so quick and easy. The shuttle bus was great too , can’t recommend Avis Heathrow enough.

Made our booking from Australia incredibly easy and great value.