Initially, there was no MPV available. On the second day, following a reminder from QEEQ, we went to the car rental agency and exchanged the car.

Satisfied

About picking up the car. I rented from Dollar. The car was in good condition, but they secretly changed my Jeep Compass to a Nissan Rogue. After I complained, they switched it back. There was also an issue with hidden fees. They tried to make me buy liability insurance, claiming it was mandatory and illegal not to have it. This was totally false. Before going to California, I called my insurance company to check if my U.S. car insurance would cover the rental, and they confirmed it would. Dollar insisted I buy their insurance. I told them I had coverage and asked for it to be transferred, but they said it wasn't possible. The great thing about this rental service is that their SMS service told me that any mandatory charges had to be in writing. So, I asked the employee to write down and sign what insurance I needed to buy, and he backed off, saying it was optional. This guy was Indian, and his tactics had been reported by other customers. When dealing with him, stand firm and demand everything in writing with his signature; he'll give up on trying to overcharge you.

Big company is reliable

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.