Overall, the car rental experience was pretty good.

Picking up the car was very convenient, but even though I arrived in Los Angeles very early, I still had to return it early the next day. It would be more considerate if there was a 1-2 hour grace period. Also, I was charged an extra $7 after returning the car for some unknown reason.

The car rental customer service was a middle-aged woman. She was initially very friendly, but her attitude changed immediately when she heard we didn't need additional insurance. She started speaking faster, and the overall experience was poor. The car itself was fine with no issues. When returning the car, we were charged an extra fee that we didn't understand, but it wasn’t much, so we didn’t bother to dispute it.

It's normal to wait in line for an hour. There are too few staff and the order processing efficiency is extremely low!

Forced insurance upselling, small company, long wait times for the car and long processing times, over an hour. Few service locations in other areas, strongly advised not to use. Even calling the customer service hotline was useless; they pushed the idea that more insurance means better protection. In the end, it was not as cost-effective as renting a larger car with full insurance.