Since my English is not good, I chose the Zuzuche app. I used to always choose Alamo for my bookings and was always satisfied, as they never excessively upsold additional services. This time, I chose Dollar, but the counter said there were no staff who spoke Chinese. We didn't understand English well and followed our previous experience with Alamo, ending up buying almost every additional service, totaling over $900. After driving away, my friends checked the receipt and informed us. We then contacted Zuzuche's customer service, who said the signed fees couldn't be canceled. I want to point out that Zuzuche's competitiveness isn't in its rental prices but in its convenience for Chinese speakers who don't understand English. Therefore, they should ensure either Chinese-speaking staff or Chinese rental contracts in collaboration with local businesses to make sure customers fully understand the contracts they sign.
I booked the car with a full tank return policy, but they tricked me into returning it empty. They charged me for 13 gallons of fuel for a 10-gallon tank, claiming the charge was based on the average for that type of vehicle, not the actual model.
- lots of charges added at the time of pickup. Was probably in the small print at the time of booking, but should be more clear.
- car group advertised was a Jeep Cherokee - ended up with something (although in the size category) couldn't be included in the same category if car prestige was part of the criteria
About QEEQ:8.0/10
- additional charges should be more clear during the booking process. I would much prefer to know all of the potential additional charges upfront at the time of booking
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