Like: pick up/drop off instructions were easy to understand. Booking process was smooth and efficient. Excellent value for money. Dislike: At the rental counter i felt like i was unnecessarily sold an unlimited toll fee package which i didn't really need. And also looking back at receipt i seem to have been charged for a concession fee recovery which i thought fro my booking was included in the price.
The lady at the desk had a terrible attitude. She wouldn't answer my questions and behaved arrogantly the whole time. I asked to see the invoice before inserting my credit card, but she refused and rudely told me, 'If you want to rent a car, insert your credit card. If not, just leave.' Honestly, I was speechless. I told her it's perfectly reasonable to see the bill, and she just ignored me, leaving me standing there while she attended to several groups of other customers (Americans, Europeans, and South Americans) with a smile the entire time. I asked her again when I could see the invoice, and she continued to ignore me. I requested to speak with her manager. She seemed a little intimidated, went into the office, and then came back saying the manager would be there soon. After waiting over ten minutes without anyone showing up, I asked her colleague to call the manager. About five minutes later, the manager arrived with her. She instantly acted meek. She even tried to argue in front of the manager, but the manager told her to shut up and briefly explained the situation to me. She finally started processing my rental properly, albeit still muttering under her breath while doing so. I didn't let her get away with it, but I also decided not to engage further. In the end, her manager had already reprimanded her, so I let it go. In five minutes, the paperwork was done, and I took the keys and left.
The rental company staff handed me a form and told me I must choose one of the first two insurance options; I couldn’t skip insurance and couldn’t choose the third option, basic. Since I had already spent a long time in line and didn't want to argue (my English wasn’t good enough for an argument), I hurriedly purchased one of the insurance options to get the car. Later, I realized it included coverage like highway roadside assistance, which I didn’t need at all since I was only using the car in Los Angeles for three days. Overall, it left me with a very negative impression.
Before departure, I was told I couldn't use a UnionPay Visa card, which prevented me from booking in advance. After arriving in Los Angeles to inquire at the rental office, they said it was acceptable! They forced me to choose a mid-size car, but the upgraded car triggered a warning. Picked up the car the night before and had to exchange it early the next morning. They charged an additional service fee for the exchange, which was very frustrating! They also managed to mess up my identification number!
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Great value and efficient service.
Dislike: At the rental counter i felt like i was unnecessarily sold an unlimited toll fee package which i didn't really need. And also looking back at receipt i seem to have been charged for a concession fee recovery which i thought fro my booking was included in the price.
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