Very satisfied. It was my first time renting a car in the US. The process was simple, the car was clean, and the service was excellent. If you are staying for a long time, renting a car is the most economical and convenient option!

During the summer holidays, I was able to handle problems by myself.

When picking up the car around 8 PM, there weren't many staff members, so the waiting time was a bit long.

Clean

Car (camaro) has mechanical issues (steering/wheel alignment issues and was overdue for service by 5,000miles) meaning it was dangerous when driving on motorways above 60mph. Swapped the car at Las Vegas the next day. No customer service. Didn’t have a replacement so had to go with a four door even though we had especially booked an American muscle car for our honeymoon. Very disappointed with hertz and wouldn’t bother booking a car with them again given lack of customer service. Had a much better and smoother experience with Dollar.